If you have a concern about your care or treatment, or any of our services, in the first instance please contact the Patient Advice and Liaison Service (PALS) who can provide immediate help, advice and support and they will do their best to help you to resolve the problem.
While most people are happy with the care they receive, sometimes this is not always the case. It is often possible to resolve concerns or complaints when they arise, by talking to the staff immediately involved. Staff will do their best to sort out the problem as quickly as possible. Information about you is kept confidential and complaining will not influence or affect any further care and treatment. If it is not possible to resolve the matter in this way, they may ask you whether they can involve a more senior member of staff.
We understand that sometimes you may prefer to talk to someone not directly involved in your care, and on these occasions you can contact the Patient Advice and Liaison Service (PALS).