Patient Advice and Liaison Service (PALS)

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.

The Patient Advice and Liaison Service provides confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different advice and support.

The Patient Advice and Liaison Service aims to:

  • Advise and support patients, their families and carers.
  • Provide information on NHS services.
  • Listen to your concerns, suggestions or queries.
  • Help sort out problems quickly on your behalf.

The Patient Advice and Liaison Service acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, the Patient Advice and Liaison Service can also refer patients and families to specific local or national-based support agencies.

If you live in the Bexhill, Hastings and Rother areas

Patient Advice and Liaison Service

Conquest Hospital

The Ridge
St. Leonards-on-Sea
East Sussex
TN37 7RD

(01424) 758090

If you live in the Eastbourne area

Patient Advice and Liaison Service

Eastbourne District General Hospital

Kings Drive
Eastbourne
East Sussex
BN21 2UD

(01323) 435886

Self-help and user groups

Details about self-help and user groups are available on request from the PALS Offices.

Healthwatch

Healthwatch is the independent consumer champion created to gather and represent the views of the public on issues relating to health and social care. Healthwatch will play a role at both a national and local level, ensuring that the views of the public and people who use services are taken into account.

For more information about Healthwatch in East Sussex visit the Healthwatch website.

Or view the Healthwatch video:

Health Overview and Scrutiny Committee (HOSC)

The Health Overview and Scrutiny Committee (HOSC) is a committee of East Sussex County Council which looks at health issues and health services affecting East Sussex residents.

It considers issues of general concern to local people, rather than individual complaints or experiences.

You can find out more by visiting the HOSC East Sussex Health website.