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Our marvellous teams

These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams

If you would like to praise an individual or team, please visit our ‘Send a thank you‘ page.


Eastbourne DGH
I am 12 years old, I live in Heathfield and I am writing to thank you for aiming to save people’s lives.  I know your job is very complicated as you have to study for lots of years and be ready for anything that this world thrown upon you.

I appreciate that you work long hours doing the best you can.  You also never get time with family or friends.  I have links with the hospital, I was born there.  So thank you once again for all your hard work and risking your lives for other people.


Judy Beard / Mirrlees Ward – Conquest Hospital
I am writing to you because I have recently been diagnosed with ovarian cancer and am under-going treatment. The Judy Beard ward and the school next to the Eastbourne hospital are most comfortable for chemotherapy.

The care and kindness I have received from both hospitals has been outstanding. I was treated in and twice have been admitted as an emergency into, Mirrlees ward at the Conquest, both times, in the night, I was met and taken straight to the ward without going through A&E and received amazing treatment.

Also the coordination between the Community Nurse and the Hospice at Home teams has been outstanding. I cannot speak more highly of your staff and management. Mirrlees Ward is amazing. I would like to personally thank Sister Sally and Sister Jo and Matron Marie who keeps both her staff and patients in order in a most happy manner. She is completely dedicated to her job and even comes in when she is not necessarily on duty to make sure we are all behaving ourselves. She has a happy dedicated team.

The food was excellent with a good choice of menu and always arrived very hot and cheerfully served by the housekeepers. Indeed a very happy well run ward with excellent team spirit. Finally I must mention Dr Lankester whose briefing stabilised me and who quite clearly leads her team excellently and with care. I was very lucky to have her as my specialist.

My husband, a retired solicitor, says that he can tell, after a few moments, what is the condition of a business and he was immediately very impressed and became more so as time passed. I have found that telephone consultations have worked well. Please accept my thanks for running such an excellent Trust.


Michelham Ward – Eastbourne DGH
I have just returned home from a 9 day stay in the Michelham ward at your hospital. I would firstly like to thank the nursing staff and doctors for the excellent care I received not only them but the support staff as well from the moment that I entered A&E everyone was polite and caring, given the extreme strain that they have all been under with the present crisis I find there care incredible they are a credit to our NHS and to the hospital. Even to the extent that 2 nurses took time to sing happy birthday to me on my 76 birthday on the 11th, please pass on my sincere thanks to all concerned. With deepest thanks.


A&E Department – Conquest Hospital
I had a fall outside of my home, I was taken by ambulance to the Conquest Hospital. I was treated by two nurses, they were assisted by 2 trainee doctors.  The whole department was so calm and efficient and I really felt very well treated and reassured, I was able to go home that evening.  I would like to express my appreciation, please pass on my thanks.


A&E Department / Fracture Clinic – Conquest Hospital
I would like to express my appreciation for the dedication to the following departments within the hospital while your having to be so very concerned about the present virus.  Some weeks ago I broke my wrist.  The lady orthopaedic surgeon in A&E was wonderful an very kind nurse looked after me the whole time and even arranged my appointment for the cast removal before calling for my husband to take me home.  The fracture clinic staff again so caring, the information leaflet was ideal with the contact number included if it was necessary.


Audiology Department – Bexhill Hospital
I have been treated by this department since the loss of my hearing.  I attend the Bexhill Hospital looked after by a gentleman called Tom.  He is an expert at doing all that is necessary in keeping my aids in perfect working order, efficient, but blessed with a natural kindly manner towards a patient.  Without the efficiency of his help my world would be one of real hardship especially in the present situation.


Eastbourne DGH
I would like to take this opportunity to express my thanks and gratitude to all the staff at DGH.  Recently I was admitted to the hospital and was there just under a week.  The care I received from all your staff was magnificent and could not be faulted on any level.  On that note, I would like to thank the dedication of the doctors in the resuscitation unit and all the staff in AMU. I would like to thank all staff that looked after me during my stay for the care and consideration show to me throughout.  I always felt well informed.