These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams
If you would like to praise an individual or team, please visit our ‘Send a thank you‘ page.
A&E Department / Hailsham Ward – Eastbourne DGH
I suffered a severe nosebleed at home which could not be stopped. I was ambulanced to Eastbourne DGH. After only a couple of minutes I was admitted to a cubicle in A&E where balloon pads were inserted in both nostrils. A short wait saw me admitted to Hailsham ward. I am so impressed with all the treatment and the kindness and efficiency of all your staff. Not only that but they all seemed happy in their work. Also congratulations to your catering staff, whilst I had difficulty eating I found your porridge delicious.
Egerton Ward – Conquest Hospital
My mum fell and broke her hip and was treated in the Conquest Hospital and was looked after on the Egerton Ward and thereafter by the Community Rehab team. She couldn’t have had better treatment. My mum was able to leave hospital in 7 days and recover with sensitive and regular home help. This help was so good that within 7 weeks she was able to live solo with occasional help from the family. Everything I have seen this year tells me that the NHS is caring, committed, busy and above all, highly professional.
Podiatry – Conquest Hospital
I just wanted to tell you what a brilliant, kind and helpful unit the foot clinic is. I have over the past few years found all of the clever people who work there always prepared to go the extra mile. Please congratulate them all.
Urology Investigation Unit – Eastbourne DGH
I attended the Eastbourne DGH Urology Investigation Unit where I was dealt with by Dr Tregunna and her team. The staff were all kind, thoughtful and most professional. The information I was given about my investigation and the steps that will follow was detailed and I was encouraged to ask questions.
I had arrived at the unit with some trepidation but I left confident that I was in good hands and that the various procedures that would be necessary to treat my condition would follow shortly. The way everyone has dealt with me has made my experience a very positive one. Please pass on my thanks to all involved.
I am writing to say a very big thank you to the Conquest Hospital for the care that I was given for my operation. The whole experience from admission to discharge was excellent. I was under the care of Miss Basirat Towobola and her team and would like to pass on my sincere thank you to Miss Towobola and the operating team. From admission at the Richard Ticehurst unit everyone there was so kind and caring and putting me at ease.
Mirrlees ward staff were brilliant and so caring and helpful so I would also like to thank them very much. My move to Gardner ward in the early hours of the morning was again made good by a lovely transfer nurse and porter.
I can honestly say that all the theatre and ward staff that I was looked after by until my discharge did the ESHT proud and I am very grateful for the service you all provide.
De Cham Ward – Conquest Hospital
I would like to express my utmost gratitude for the careful considered and compassionate care shown to my sister whilst an inpatient of De Cham ward. In particular I would like to thank Abdul for his patients, calm and professional approach. I will always remember the dedication of the team. I would also like to extend special thanks to the young palliative team doctors who behaved impeccably with my sister and I, they were open, honest, professional and modest, enabling my sister to feel respected and equal and in control of her life, aware as she was that it was coming to a close.
I would like to express gratitude for the care given to our father from the period of admission to his death. Dad was admitted to A&E and then moved to Resus on the AAU and then finally to MacDonald ward where he died. Throughout this journey, he was treated professionally with dignity and most importantly with great kindness. This kindness was extended to us, his family and delivered from the many doctors, nurses and core staff throughout his stay. The staff were all very busy, but always ensured that we had the correct information, that dad was comfortable and that we were looked after.
When dad was in resus and AAU, he asked me serval times if he was in a private hospital, as the staff were so attentive. Our dad was 89 years old and deaf, not a top priority in the bigger picture, but very precious to us, and so it felt by your staff. Please forward our gratitude to this multitude of staff. They need to know they are doing the right thing when only too often all we hear on the media is criticism.
Mr Pravin Sangle, Breast Unit – Eastbourne DGH
Thank you for quite literally giving me my life back. As a single mum of two teenage boys, the gift you have given to our family cannot be quantified. Thank you from the bottom of my heart for being the most excellent physician that you undoubtedly are.
Fracture Clinic/X-ray Department – Conquest Hospital
I wanted to say a huge thank you for the excellent service and treatment I received at the fracture clinic yesterday. My appointment was not actually until today, but as I was at the X-ray department my husband cheekily asked whether they could fit me in. Unfortunately my husband was not able to drive me for my actual appointment today. Very kindly the receptionist checked and it was agreed I could be seen for a fracture to my knee which occurred whilst I was in Portugal last week.
Dr Leg was amazing and after initial discussions sent me for an X-ray, this was done without delay by very kind radiology staff members. I returned to the plaster room for my ‘fit to fly’ cast to be removed, again this was done straight away by a lovely staff member.
Following this, within minutes Dr Leg returned and a splint was fitted without delay. We then returned immediately to the consulting room to be advised on the best course of action to treat my fractured patella. Unfortunately it needs an operation within the next few days. In the meantime, I would just like to draw the Trusts’ attention to the excellent team you have in the fracture clinic. The care and advice I received was second to none.
Please ensure my comments are brought to the attention to the Chief Executive and the Conquest management. And also passed on to the fracture clinic and X-ray department staff. All too often people are fast to complain, but never praise when it’s due. Hopefully my operation will go as smoothly as my trip to the fracture clinic.
Eastbourne Midwifery Unit (EMU) – Eastbourne DGH
Lizzy was fantastic she was so reassuring and really was so helpful in ensuring me had positive transition into parenthood. Linn was just wonderful and was extremely supportive and caring. It was so great to have continuity with our care throughout by the coastal team.
Aquatic Physio – Eastbourne DGH
I would like to compliment the team of Hydro-therapists on duty on Monday mornings. The positive attitude they demonstrate means it is a real pleasure attending. I always leave feeling mentally and physically better – Well Done.
MSK Physio – Bexhill Hospital
I would like to express my gratitude to all the staff of the out-patients physiotherapy department at the Bexhill hospital but in particular to Liza and Laura for their kindness understanding and professionalism displayed throughout my entire treatment.
Rural Rother Community Nursing
Over a period of more than two months we met several district and hospice nurses who came to care for our daughter I regret that I cannot remember all of their names but I do remember Lisa and Debbie who I believe visited more often than the others as it is these two ladies who I would like to thank particularly for the very loving and professional care they gave to her during her final days.
MSK Physio – Conquest Hospital
A huge thank you to Aoife Bannon my physiotherapist. Always positive she has a warm and charming personality which adds greatly to your confidence in the treatment. Thanks too of course to the staff and surgeon who operated on my arm in particular Mr Thakral. Also the receptionist.
Crisis Response – Hastings
Thanks to Barbara absolutely excellent and so compassionate and caring and respectful no job was too difficult for her. I was bed washed in clean clothes after a week. And Adele was also excellent and got my hair washed from my bed amazing.
Judy Beard Unit – Conquest Hospital
Whilst on the unit receiving treatment another Patient had to receive ’emergency attention’ from all of the team on duty the girls were amazing and so professional they all deserve medals well done.
Admissions Unit – East Sussex Healthcare
Loulou was supportive into theatre and cared for me like a friend. All Theatre staff especially the ones I interacted with as being anaesthetised. Emily and Hannah for their care and Val for all the cups of tea. Found out info regarding data request that wasn’t easy to find perceived.
McCartney Infusion Unit – Conquest Hospital
Every Staff member has been amazing. This unit has given me the best treatment I’ve had in the last four months’ worth of regular hospital admissions/visits. They are all so friendly and caring.
Endoscopy Unit – Eastbourne DGH
All the staff on the Ward were exceptionally delightful and made me feel as comfortable as possible, the friendliest group of people who constantly made me feel welcome.
Endoscopy Unit – Conquest Hospital
Thank you to the three women doing the procedure and the nurse supporting me at the bedside throughout kept me calm enough to continue with procedure, Emma Cindy and Kiki. All the aftercare team were good too and helpful. All together a really nice unit with great staff.
Tressell Ward – Conquest Hospital
All the team you have all helped me get back on my feet. Palliative care team, you are amazing thank you. A big thank you to Ciara who went the extra mile when I was faced with a huge emotional family problem she was kind caring and practical got me to resus to see my Son. Thank you.
Richard Ticehurst SAU – Conquest Hospital
Thank you to all the night staff who were all very helpful answered questions and always had time. Staff were very welcoming had time to settle any questions and personable. All staff were helpful and amazing when helping me. Cannot praise enough. Housekeeping amazing night staff.
Stroke Unit – East Sussex Healthcare
To the staff on the Stroke Unit Particularly Ami Valentina Nadia, Gaynov and Barry. I have received first class care and attention from the entire Stroke Team from being admitted to being discharged. Consultant, Doctors, Physios Eye Specialist, Nurses and HCA’s. Thank you to you all.
Cookson Devas Elective Ward – Conquest Hospital
Shannon ( HCA ) was reassuring and encouraging. Nothing was too much difficult and despite being stretched there was always a smile. Marlon – know everyone’s preferences with drinks and cleaned so thoroughly. Staff Nurses – Wendy and Helen. Physio Team very supportive.
Egerton Ward – Conquest Hospital
I would like to send lots of thanks and lots of love to Egerton and also Benson ward both wards went above and beyond of what is expected and completely changed my view of the NHS.
Frank Shaw – Conquest Hospital
We would just like to say a huge thanks you to all the staff in the Frank Shaw ward for the support they have given to us. You are all an absolute credit to your profession and you have made us feel completely comfortable and at ease in your care. Thanks again for all that you have done. Words don’t really do justice to how grateful we are. We wish you all the very best and if we are ever in your care again we will think of ourselves as being incredibly fortunate.
Eastbourne Midwifery Unit (EMU) – Eastbourne DGH
Amanda was extremely helpful and supportive with breastfeeding at EMU. I really appreciated her time. She has a beautiful nature and it’s lovely that she gives her time with a welcome smile despite clearly being in demand.
Thank you Beth with your breastfeeding advice and answering my questions regarding balancing more than one child. You are extremely welcoming patient and kind. Despite the ward being busy you offered your time with a kind smile and genuine heart. I will always remember your kind supportive approach.
Special Care Baby Unit (SCBU) – Conquest Hospital
Would like to thank Jaya for helping me understand the goodness my breast milk would give my daughter how it would help her out being premature I wasn’t planning on expressing but I’m glad I did I feel better for it. Thank you for loaning the breast pump put to me and thank you for letting me use the rooms to express as wasn’t comfortable expressing in the nursery. A massive thank you to all on Special Care Unit you are all amazing. Thank you so much for being amazing.
A&E Department – Conquest Hospital
Please can you pass my sincere thanks to your A&E staff who took such excellent care of me while I was their patient on Friday 6th of December. Every person I came in to contact with was polite, friendly and professional. I had complete confidence in them. The care I received was superb and extremely thorough. I feel very lucky to have had such outstanding people looking after me. They are an absolute credit to your hospital. Thank you for everything, I am very grateful.