These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams
If you would like to praise an individual or team, please visit our ‘Send a thank you‘ page.
A&E Department / MAU Eastbourne DGH
I would like to thank A&E department so very much for the special care they gave me on August 16th (my 80th Birthday) when I was admitted once again with a stoma blockage causing vomiting and dehydration etc. It was so very touching that the staff and ambulance crew gathered round and sang “Happy Birthday,” with a card signed by all (which I shall treasure!) and chocolates gift, I was later transferred to MAU where my birthday was signed up behind me on the board and everyone was so kind with best wishes from all. Thank you so very much everyone, it made a painful and distressing time so much more bearable, you went above and beyond” call of duty.”
A&E Department – Conquest Hospital
I am writing to say how impressed I was with the A&E department of your hospital. I visited my daughter in July and in the evening was bitten by an insect and following day my leg had swollen up. I attended you’re A&E department a day later and was very impressed with the department. It was very clean, tidy and then staff were very efficient and considering that the system had gone down, they worked very efficiently to attend to all the patients from the receptionists, doctors and nurses. The waiting time on the screen stated that there was a waiting time of 4 hours but I was seen, attended to and was out in 2 hours.
Dr Antonio Serrano was very pleasant, polite and efficient in dealing with the waiting patients as were the nurses. I had to have the blisters burst on my leg and dressed and the nurse was very efficient. The antibiotics I was given did not help so I was back a couple of days later. Again the waiting room was very busy and the time stated was 5 hours. Again the staff were very pleasant, efficient and caring with the waiting patients. I was seen this time by Dr Wolfgang Kopp who changed my antibiotics and had a nurse change the dressing on my leg. Dr Kopp was very pleasant and efficient and again the staff were very busy, dealing with emergencies but they were all very polite and efficient and I was out in less than 3 hours. This was my first experience of a hospital in England and I was very impressed. I think you should be very proud of this hospital. It is a credit to the NHS.
Endoscopy – Conquest Hospital
Today I had an appointment for an endoscopy at the hospital. As this is my first investigation in all my 73 years I was understandably nervous. From the moment I found the department, to the moment that I left, I was treated in a most caring and understanding way. My grateful thanks to all those staff that helped me.
A&E Department – East Sussex Healthcare NHS Trust
Please thank all the staff who attended me in A&E late Tuesday afternoon with an injured shoulder following a fall. I was seen to speedily and efficiently and thought everyone was kind, caring and professional. With all the criticisms the NHS get they were all a credit to it and to your hospital.
Cardiology Department – Eastbourne DGH
I have been a patient of the Cardiology department for many years and I would be most grateful if you could pass on my very sincere thanks to all the medical staff who have looked after me with such dedication to their profession. Namely, Professor Patel, Dr Furness, and all the staff, especially Jacquie Hunt and Hazel Church. It is hard to put into words my great appreciation for all they have done for me.
Cardiology – Conquest Hospital
I wish to draw your attention to the brilliant work of the Cath Lab in completing the implantation of a heart pacemaker. Aside from the utmost professionalism of all members of the team that I had the privilege to meet, the courtesy, care and consideration given to me which I believe is the default setting for all patients undergoing cardiac treatment at the Conquest Hospital.
A&E Department – Conquest Hospital
I had a bad fall and hit my head on the edge of a concrete step, I am 75 and was shaken and in a great deal of pain. I was treated with kindness as well as being very well looked after medically. Although the staff were really busy were cheerful and considerate. I wish I could thank you all personally but I hope this letter will some way to express my thanks and deep appreciation for all the care I received. Everywhere was beautifully clean in fact quite sparkling, so well done, you are all stars.
I am writing to let you know how pleased I have been with the recent treatment I have has at Eastbourne DGH. I was seen very promptly following a referral from my GP who I saw on 20th May and I was soon invited for a scan and a consultation on the 28th May. The time line has been very good from seeing my GP to being diagnosed and treated, and I consider myself very fortunate to live in an area where the NHS is so good.
Eastbourne Maternity Unit – Eastbourne DGH
In July I gave birth to my daughter in the EMU. I fell I have to write to you to share what an amazing experience we had, and how fabulous the whole team were. We were looked after by Lizzie through the pregnancy and felt very confident on her care. Cassie and the student midwife George delivered my daughter safely. All the support workers and housekeeping staff were there for us for our 2 day stay afterwards.
The delivery experience in the pool was amazing, Cassie and George made the atmosphere so much calmer than I thought it would be, having no idea what to expect from the first pregnancy and the aftercare following was fantastic. I felt in safe hands the whole time and should there have been a need to transfer to the Conquest I was confident it would be detected promptly. I never felt rushed at any point to leave following the birth, and the breast feeding support was invaluable.
A&E Department – Eastbourne DGH
Having to go for an x-ray and then to A&E to get the results. I was seen by Dr Livingston who was an excellent doctor with good patient skills. Please pass on to him my gratitude for his diagnosis and the advice on the treatment that he could offer me. I found that the service I received in the A&E department was second to none by all your staff also from reception to nurses and Radiology department.
A&E Department – Eastbourne DGH
I was admitted to the A&E department which was under extreme pressure on a very hot day, but coped admirably. All staff being very professional and helpful. I was transferred to MAU under the care of Dr Leonard and all staff acted professionally and with humanity. I was also very impressed by the care taken with infection control.
I returned for a follow up on Ambulatory care and again all staff were very professional and caring, and I was also pleased to see again the care taken over infection control. A young lady cleaner was very diligent, even cleaning the top surface of the small red fire call point! In conclusion, I thank you for the care given to me by all staff, and also the diligent efforts being made to control infection.
Gastroenterology Department – Bexhill Hospital
I was lucky enough to be offered a last minute cancellation appointment by the trust’s Gastroenterology department. The appointment was at Bexhill hospital which was quiet and calm and this was in itself relaxing. The consultant I saw was punctual, extremely pleasant in manner, thorough, reassuring and friendly. He covered every aspect of my concerns, volunteering information even before I asked. I felt that he treated me as a whole person and that, in truth, I couldn’t have had a better experience had I paid to be seen privately.