These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams
If you would like to praise an individual or team, please visit our ‘Send a thank you‘ page.
I had a heart attack in November 2020 and would like to complement the staff of Eastbourne DGH for the excellent service that they provided. The coronary laboratory team cleared the blockage and fitted a stent, the consultant and his team, the nursing staff of the coronary care ward and the ultrasound technician together within the rehabilitation professional. It is a pleasure to be able to thank the NHS staff.
James Ward – Conquest Hospital
I recently spent 6 days in James ward and would like to say a big thank you to the staff for their care and attention they gave me they are a very dedicated team and nothing was too much trouble, my thanks to all who attended to me.
A&E Department/ Hailsham Ward – Eastbourne DGH
I would like to thank all the kind caring staff in your hospital who attended to me in November in the A&E department and also Hailsham ward where I was brilliantly cared for until my discharge. Having fallen on my face, all the staff cared for me with great kindness compassion and help. Everyone from senior nursing staff to ward assistance and housekeeping staff gave great care and kindness to me. Your food was enjoyable and well presented.
Radiology Department – East Sussex Healthcare NHS Trust
Please could you thank Mo Faris and his amazing team in Radiology. I was born with cerebral palsy and knowing I had to keep still for a long time whilst Mo put the needles in my back. Becky understood my fears of my muscle spasms of lying on my face, not being able to move, the team helped me with pillows and sedation. I hope I don’t need the procedure again but if I do I would be happy to return to Radiology.
Crisis Response Team / JCR Team – East Sussex Healthcare NHS Trust
My mother in law was discharged to her own home (with daily help from Sarah). She was immediately assessed by the Crisis Response team who provided support in the first 24 hours before handing over to the JCR team. The crisis response team were all excellent and we remember Liam in particular from that team. The JCR team put in place a package of personal care and physiotherapy and occupational therapy. That has now come to an end as my mother in law has achieved her rehabilitation goals. They would not have been able to manage without this care and support.
I am writing on behalf of all of us to thank the JCR and Crisis Response teams, and to praise them for their kindness, their expertise, and their professionalism. The balance of personal and health care was well judged and seamless – integrated care at its best, with great local team leadership.
All this was complemented by visits from the community nursing team who proficiently attended to wound management, and attendance at the fracture clinic where the team were as always personable and excellent.
A&E Department – Eastbourne DGH
In December I had a severe Angina attack and was brought to the DGH, the moment and throughout the 10 hours I spent there I received the highest quality of care and attention, profession, advice and kindness. I had sufficient time on my hands to be an observer and was completely amazed by the dedication of all, the porters, the cleaners, nursing team, the doctors, radiologist and administrators.
Midwifery Department – Conquest Hospital
I wanted to inform you of what a fantastic experience I had at the Conquest midwifery when delivering my baby. I did not have the best labour and required consultant intervention but cannot thank the midwives, consultants, anaesthetists, maternity support workers and all of the other members of the team for their amazing care, professionalism and support they offered my partner and I in welcoming our first baby.
I am afraid that I cannot remember all the names of the team who cared for us as there were so many however would like to send special thanks to the 2 midwives that supported my delivery- Beth and Steph. These 2 young midwife’s are absolutely wonderful and an asset to your team. I would also like to acknowledge how supported my partner felt by Steph, who was able to stand her ground and do what was in the best interest of my baby boy with regards to the paediatrician team who were rather forceful and insisted my son required antibiotics that were not justified. The matron and Steph handled this situation professionally and eased the stress on my partner and I.
I cannot express how grateful we are to each and every one of your team that supported us from initial checks at EDGH midwifery led, my actual labour and then the aftercare from both wards. Your team are absolutely superb and I will now never even consider having a baby elsewhere and will recommend this unit too all. Please ensure that these team members are thanked again for everything they have done to ensure the safe arrival of my beautiful son.
East Sussex Healthcare NHS Trust
I wanted to express how delighted and grateful I was with the services I had received over the last year. Including the treatments I have had, starting with a Prostatectomy and followed by a comprehensive course of Radiotherapy. The care given by your staff in Urology, Oncology and Phlebotomy was second to none. Thank you once again to you and your Team for what you are doing for the NHS.
Cardiac Rehab Unit – Eastbourne DGH
I was admitted to the Cardiac Rehab Unit at Eastbourne DGH in November having had a heart attack. I am writing to let you know of the amazing care and support I received on the unit. The whole team were fantastic and nothing was too much trouble, the way they supported me was amazing. It was my first time in hospital at the age of 60 and I had no idea what to expect, I was reassured and made to feel comfortable. Please thank them for all their hard work.
Richard Ticehurst – Conquest Hospital
I was an emergency patient on the Richard Ticehurst ward in December. I would like to say how grateful I have been for the kindness and attention everyone who I came into contact with showed to me, nothing was too much trouble and everyone was so good at their jobs. They must have been very tired and stressed with the virus sweeping the hospital but they didn’t show it.
Egerton Ward / Cookson Attenborough Ward – Conquest Hospital
I want to convey my greatest gratitude to the staff at the Conquest hospital for the unfailingly caring and professional treatment I received when admitted in December with a fractured femur after a fall. The Orthopaedic team, the staff on Egerton and later on Cookson Attenborough Wards went always above and beyond what might be expected consistently during my ten day stay, even though hit by staff illness and COVID 19 admissions. I would like my grateful thanks to be conveyed to all those wonderful people whose hard work and good humour made my stay far better than I could have anticipated. You are an impressive team, many many, thanks.
A&E Department – Conquest Hospital
Thank you for the care you gave my wife this morning. Your A&E department was once again superb. Staff were wonderful and caring. An appointment for Eastbourne Stroke clinic has just come through. Bless you all.
A&E Department – Eastbourne DGH
In December I needed to come to Eastbourne A&E because of falling down some stone steps. Nasty gash on leg/bleeding. Leg/foot needed to be checked. I did not have to wait very long, all staff professional, calm and patient. The nurse on both occasions was Kelly Holdbrook. Please thank her for me. Because of these Covid times I have been worried about injuring myself etc.
CCU – Eastbourne DGH
I returned home following admittance to Eastbourne DGH having a mild heart attack, treatment via an angioplasty was swift and I hope effective. Although I was only with you for 3 days, I cannot commend your staff too highly. Without exception they were relentlessly cheerful, supportive, confident and caring despite working 12.5 hour shifts and coping with the stress that Covid lockdown must cause of their home life.
Particular thanks must go to those most concerned with my care, thanks also to the cardiology doctor who performed my angioplasty, all had wonderful bedside manners and made me feel as if I were their only patient. You have excellent team, please pass on my thanks to all concerned.
I am writing to express my praise and thanks for several visits and a 3 day admission to the Eastbourne DGH some weeks ago. I was taken to A&E in November. I spent 2 days on the MAU ward and 1 day on Westham ward and the treatment I received was second to none. At a very difficult time with the Eastbourne DGH is so overwhelmed and overstretched I would just like to take this opportunity to thank everyone for continuing to maintain such a high level of service. No stone was left unturned. Well done and thanks you everyone.
I recently attended A&E at Eastbourne DGH following an accident. All of the staff were lovely with me and I am now fully recovered.
My wife has recently been discharged from the Eastbourne DGH following an 11 week admission. She was diagnosed with viral encephalitis and had a very difficult five/six weeks with a number of complications. We both would like to thank the entire medical, nursing and ward staff and others for the kindness, professionalism, skill and treatment received during this time. We think we are so fortunate to have such a fine hospital and dedicated staff in our locality.
Richard Ticehurst – Conquest Hospital
I wanted to write to thank you and your team for everything that you did for me when I was admitted to Richard Ticehurst Unit on Boxing Day with diverticulitis. I was fully investigated and tested and felt that I was individually looked after. At all times the staff were patient, caring and considerate and they checked up on me regularly which was reassuring.
I wanted to stress how helpful the “Open Access Form” was. I had a bad night following my discharge when the pain become worse and rather than turn up at the hospital in a panic because I knew that there would be a long wait to be reviewed, the form allowed me to “wait and see” with confidence. A massive thank you to everyone who made my stay bearable.
East Sussex Healthcare NHS Trust
This is to say a thank you for the wonderful service provided by the NHS during that has been such a difficult time for us all. I have had some difficult health challenges in the past 9 months, 2 visits to A&E and 2 stays in the DGH after TIA’s and a stroke. The level of care was exemplary on every occasion. Thanks to you and all the staff.
Ophthalmology Department – Eastbourne DGH
I had an appointment with the Ophthalmology department for what turned out to be fairly routine, my treatment could not have been better. I left the DGH full of praise for the treatment I had been given. Could you please convey my thanks to all, not only for the treatment but also for their very pleasant and sympathetic demeanour.