These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams
If you would like to praise an individual or team, please visit our ‘Send a thank you‘ page.
A&E Department – Eastbourne DGH
I am writing – somewhat belatedly to ask you to thank the A&E department for the care they took of my husband, who was admitted on January 21st and the care they took of me and my family at a very traumatic time. My husband died in the stroke unit on 25th January and was cared for with compassion and understanding from all the hard working staff. I pass my warm thanks to them all but would especially like to thank the young doctor who worked in A&E called Matt, he was especially kind and explained the situation to me truthfully and with great understanding and thoughtfulness. I will remember him more than anyone else. Please pass on my thanks to him.
Maxillofacial Department – Eastbourne DGH
I have just been discharged by Mr M Williams and wish to thank him and his team for the professional way I have been medically treated since I was referred to the Easbourne DGH in 2017. I observed that this department is run very efficiently, effectively and with compassion despite the high volume of people requiring advice and treatment.
Lucy Douglas – East Sussex Healthcare NHS Trust
I had a heavy fall down some steps onto the pavement bellow in Tenterden High Street. Several passers-by helped me onto a chair provided by very kind staff from NatWest Bank. Within a couple of minutes a member of your staff Lucy Douglas, who was on a day off visiting her mother took over, stemming the blood flow, organising some assistance and calling an ambulance. She spent over an hour looking after me but because the arrival of the ambulance was uncertain, she arranged for my daughter who had arrived from her work to take me to A&E by car. My family and I are highly grateful to Lucy whose professionalism, skill and kindness was so appreciated. She is a credit to the NHS.
A&E Department /ACU – Eastbourne DGH
I must write to thank the team at the Eastbourne DGH for the most professional, lovely and compassionate way members of your staff treated me, and my accompanying friend on Friday 14 February. A smiling welcome from the A&E receptionist. A lovely triage nurse and her assistant, who took both of us by chair to Ambulatory Care where the staff were professional, compassionate and so supportive. I just must record my gratitude for such personal care. Please thank them for the way in which they did what they had to do.
A&E Department /ACU – Eastbourne DGH
I attended Eastbourne DGH A&E on the evening of Friday 28th February, suffering from Atrial Fibrillation. I was seen and treated promptly and was at all times treated with respect by caring, efficient and empathetic staff who kept me informed as to how my treatment was progressing. The treatment was effective and I was discharged in the early hours of Saturday. Please pass on my gratitude to all staff members involved – superb service delivered with care and compassion.
I was referred to the Ambulatory Care Unit at the Eastbourne DGH, which I attended the following Tuesday 3rd March. Once again, I received first-rate care from knowledgeable, efficient and empathetic staff who were a credit to the Trust and very reassuring in a stressful situation – please pass on my thanks to all involved.
I would ask that you convey my sincere thanks to the doctors and nurses who gave such wonderful care to me each time I was an inpatient also the catering manager does a great job also with particular thanks for the savoury lamb mince followed by delicious ice cream I am truly grateful to the whole establishment I hope you will remember to pass on my thanks. With many thanks for all of your dedicated staff.
Gardner Ward – Conquest Hospital
I was a patient on Gardner ward in January following emergency cancer surgery. I would like to express my heartfelt thanks to everyone who looked after me at the Conquest Hospital, the A&E TEAM, Mr Zaman and all the medical personnel involved in the life saving surgery and my post-surgery medical care, Hester and all the many other amazing sisters, ward and stoma nurses, and all the other staff who guided me to recovery in the HDU and in Gardner Ward. It is an understatement to say that I am really overwhelmed by the very high levels of skill, professionalism and efficiency at every single stage of care, and also very touched by the courtesy, kindness and dedication shown to me at all times.
Thanks to this wonderful care I feel very nearly new, like a re-born 87 year old and I am now fully set on following Mr Zaman’s advice to enjoy my bonus time! With the patient instruction, assistance, and support from Debbie and the stoma nurse team, including the amazing follow up home visits and telephone support.
I just wanted to express my sincere thanks to all of the staff at all levels at all of your your sites for looking after all of our patients across a wide area during these difficult and even more pressuring times due to the Covid-19 Outbreak.
I am sure that the community are very thankful for all the work you doing. Please keep up the good work stay safe and stay well.
Councillor David Watts – Mayor and leader of Polegate Town Council.
Hailsham Ward – Eastbourne DGH
I have spent 2 days at the Eastbourne DGH for lymph node removal. I wanted to say what a great experience it was. Everyone was so friendly and helpful. I was on Hailsham ward and the staff were so lovely. I was also very touched to be given a heart shaped cushion to rest my arm on. The food was great as well so thank you everyone.
Community Nurses – East Sussex Healthcare NHS Trust
I am writing to make you aware of the tremendous work being carried out by the Team of Community Nurses providing my aftercare since being discharges by Kings College Hospital after foot re-construction surgery in January 2020.
Unfortunately over the past few years I have been in and out of hospital on a regular basis, so I have got to know most of the nurses really well, and regardless of which one comes I know that they will not only carry out everything that is necessary to ensure my foot and leg heals as quickly as possible, but will also put in that extra effort to make my life as easy as possible for me.
I would like to give my special thanks to Alison and everyone else in the team for the positive effect they have on me during their visits, they are almost like old friends and if it is possible to enjoy being ill, there visits always have that effect on me.
Please make the whole team aware of this letter and give them all my very special thanks in appreciation for the wonderful job they do, which is very often over and above their normal call of duty.
East Sussex Healthcare NHS Trust
Thank you so much for the work you do in these difficult times it must be very stressful we just wanted you all to know that we are thinking of you and thank you stay safe.
Sad to say that my husband has died, I helped him into his chair turned round and thought he was asleep but on cuddling him found no response and he had gone.
I am writing to thank everyone that looked after him during his many stays in your hospital. You always pulled him through his many chest infections and I will be internally grateful to all of them for their patience and concern. They have all been wonderful and I will give my praise to your hospital to all I see.
You have been a fantastic hospital and have always done everything possible to help my husband get better but I know he will have preferred to be at home with me and his cat. So he is now of pain and in peace. It I with much gratitude to thank everyone for their kindness in every way.