These comment are extracts from the many letters and emails we receive, from users of our services, about the care and service we have provided – #ourmarvellousteams
Outpatients – Conquest Hospital
I would like to comment on my recent phone call today to Conquest Hospital to the Orthopaedics and Trauma outpatient clinic. My call to change my appointment was handled by a person who identified herself as a booking clerk named Hannah. I was impressed by both the words and manner Hannah used in handling my call, she was patient and extremely polite. She used words please and thankyou several times and had a very reassuring manner. All in all, a master class in how to treat patients in a kind and courteous manner.
You are indeed lucky to have someone like Hannah on your staff. Call handlers act as a face of an organisation such as Conquest Hospital, but they can also reflect positively on the face of our greater NHS as well. We always hear of all of the trials and tribulations in the NHS, but with just this one phone call I have made today to talk to Hannah. I now feel there are good people in the NHS trying to serve the general public as efficiently and politely as possible. That type of polite telephone service goes a long way, especially when you are a vulnerable patient on the end of the phone, worrying about your own medical condition.
Rheumatology Department – ESHT
I just wanted to contact you to say how brilliant the team down there were. I saw a very knowledgeable Dr Karunarathna who was very on the ball and was able to describe my newly diagnosed condition perfectly.
He was able to make a treatment plan and it was ideal. Also I would like to mention the HCA Jamie who was polite, knowledgeable and very kind. I just wanted to say thank you to them it made the experience very worthwhile. I work at Sussex Eye Hospital in Brighton and completely understand the pressure that as NHS workers we are all under. Not enough people say thank you and I just wanted to.
Baird Ward – Conquest Hospital
In this day and age when one is quick to complain and criticise I would like to place on record how impressed I am with the NHS.
I had occasion to spend three weeks due to pneumonia in Baird Ward. Never have I seen such care and attention administered to the patients. Nothing was too much trouble for the staff from the cleaning staff, Porters to the Sisters, nurses and carers they not only went the extra mile they went beyond that in their efforts to make us comfortable.
At no time did they ever make anyone feel as though they were a burden they were kindness personified. You may have gathered from this that I am and was totally impressed by the calibre of staff and the Matron of the Ward runs a very happy department.
Please would you take the time to convey my thanks to the staff of Baird Ward for all their help and kindness shown to me during my hospitalisation, they are a credit to your organisation.
A&E Department – Conquest Hospital
I visited A&E for the first time this morning. I received an excellent service and can’t speak highly enough of the staff. I have used other A&E‘s in the past and this is the first time they looked at my reason for being there and questioned me in depth about my condition. The Triage Nurse used her knowledge and dealt with me appropriately. Just very impressed all round. I wasn’t seen as just another older person being at A&E. Thank you.
My mother was at the hospital on Cuckmere Ward from 4th to 12th July then Seaford 1 (AMU) from 15th to 17th July. On both wards, she was treated with excellent care, respect and dignity by all staff. I spent a lot of time with her during her stay and I felt really well looked after too. While on Cuckmere Ward, mum was given a cancer diagnosis and then died on 17th while on AMU so it was a really emotional time for us. I would really like to mention Nurse (sister) Sally and HCA Tracey, both from Cuckmere and Nurse Reggie and HCA Christie on AMU. These staff in particular looked after Mum, and me, as best as they could, in difficult circumstances. I would also like to mention Palliative Doctor Becky who supported us through Mum’s final hours. I hope you will be able to pass my thanks on to everybody.
AAU/Wellington Ward – Conquest Hospital
I was admitted to the Conquest Hospital after becoming ill while on holiday I am writing to say a huge thank you to all for the care and treatment I received during my 9 day stay at the Conquest. The nature of my illness on admittance prompted a suggested blood transfusion. As a Jehovah Witness, I declined and accepted alternative treatment. The kindness and respect shown to me by the doctors involved was very uplifting. I really have only praise for the dignity shown me, both in AAU ward and then in Wellington Ward, where I spent a happy week enjoying friendly staff care and great food. Please accept my sincere gratitude.
Orthopaedics Department – Conquest Hospital
I was admitted to the department of Orthopaedics at Conquest Hospital for fusion surgery on my right foot and I stayed for approx. one week. I would like to express my sincere thanks and appreciation to my surgeon, Mr Dunning, to all his staff and to everyone else in the Orthopaedics department who was involved for the excellent and successful way in which this procedure was carried out.
Also I should like to express my gratitude for all the great pre and post-operative care I was given together with the necessary follow ups I have received since. All my concerns were addressed and full attention and expertise and everyone was very kind and helpful.
Cardiology Department – Conquest Hospital
Over the last eighteen months I have been in the care of the Cardiology Department at Conquest Hospital for an irregular heart rhythm (AF). I underwent a session of Cardio-version which resorted normal heart rhythm. Since then this normal rhythm has been maintained.
I would like to express my sincere thanks and appreciation to all the staff members of the Cardiology Department who were involved for the excellent and successful way in which all the various procedures were carried out. Also I should like to express my gratitude for all the great care I was given together with the necessary follow ups I have received since.
A&E Department – Conquest Hospital
While gardening I stepped back and caught my heel of the stone surround went over backwards my right forearm hit a small retaining stake which tore the skin off my arm, I was taken to A&E where I was seen immediately as I am on Warfarin. The nurse made 4 attempts to stem the flow without success, they found that I had damaged a small vein they put 2 stitches which slowed the flow, I was transferred to CDU where I had good care and was discharged the next day. Would you please convey mine and my families’ behalf our grateful thanks for the care and dedication of the team.
Having received a diagnosis of lunch cancer last year and have now been stabilised, I wish to express my thanks to all the staff for the very fast treatment received – well under government guidelines and for all the help and support I have received. Please pass my grateful thanks to all the members of your teams for the high quality of their work and understanding during a very difficult time. Everything that they have done has been very much appreciated. They are the best.
ENT – Eastbourne DGH
In July I was admitted as a day patient for a procedure on my sinuses. It is some while since I last attended a hospital for any form of procedure, so felt I must write to compliment all the staff at Eastbourne DGH. This started with the first person I saw upon my arrival, the ward staff, all the doctors and nurses who looked after me until I was discharged in the evening; I was kept well informed on what would be involved during my stay. I am sure like me, everyone is a little apprehensive about being in hospital, but if they were to receive the brilliant service that I received they soon relax.
Cardiology Department – Eastbourne DGH
We would like to comment on the excellent care that my husband has had from the Cardiology Department recently. My husband developed angina and once in the system his treatment with an angiogram and angioplasty was excellent and he had fantastic care from Professor Patel and the staff in the Cardiology Department. We would like to pass on our thanks to them.
Miss Donnellan and Gardener Ward – Conquest Hospital
I wanted to express my very grateful thanks for the excellent care I received following my bowel cancer operation. All those involved gave me nothing but confidence and warmth on all they did. Miss Donnellan, her team and the staff on Gardener Ward are second to none. Again thank you all.
Urology Department – Eastbourne DGH
I attended Eastbourne DGH in August for a template biopsy, this was the first time I have had treatment involving a general anaesthetic as an NHS patient. I can honestly say that the treatment I received from the Consultant Urologist, Mr Stephen Garrett and the Consultant Anaesthetist, Naomi Forder and the entire team was superior in every way to the treatment I have received as a private patient. I consider you are extremely fortunate to have Medical Staff of this calibre and trust this commendation will be brought to their attention.
Thank you so much for my stay in your hospital and thank you for all the care and love of the staff, I feel really blessed to have had such treatment from a sea of smiling faces in James and later McDonald Wards. Thank you also for the wonderful food, it was exceptional as was the presentation.
Can I please convey my sincere thanks to your medical, nursing and ancillary staff teams in Resus, ITU, HDU, Gardener Ward and De Cham who have recently looked after my dad during his recent admission to the Conquest Hospital. Staff were kind caring and attentive and gave me confidence to leave him knowing that he was receiving the care I would have liked to have given him myself, had I the skills and expertise to do this.
The flexibility to visit ITU and HDU outside normal ward visiting hours and staff willingness on both units to offer words of comfort was invaluable. First impressions count and I would also like to thank the staff who took the trouble to find out and remember my name and offer tea and friendly banter. These will be things they will do on countless occasions throughout the day they made me feel as though I mattered.
A special thanks to the custard chefs who provide thick creamy custard that he was able to eat when unable to manage other foods and the doctor on De Cham Ward who kept me updated and asked after my own welfare. You should be very proud of your staff.
Please pass on my thanks for the superb treatment I received from Dr Harshen and his team at the DGH during my recent cancer treatment.
Sexual Health – Hastings
Just visited sexual health clinic Hastings (Station Plaza) they were absolutely brilliant, really professional, please pass on positive feedback.
After my short stay at the Eastbourne DGH, I would be grateful if you could pass on my thanks to the staff in A&E, AMU please let them know they made a real difference to my short stay and encourage them to continue under increasingly difficult circumstances. I hope others will be inspired by their actions, knowing that even small, inexpensive gestures, such as a smile or use of a person’s name can make a big difference.