The following comments are extracts from emails and letters sent to us by users of our services #ourmarvellousteams
East Sussex Healthcare NHS Trust
Over the last twenty months or so, I have had various appointments at Cardiology, Neurology, MRI, ENT in the Conquest Hospital. And Echocardiogram, portable ECG and Podiatry in Bexhill Hospital. I should like to express my sincere appreciation to all the people that I have seen for their professionalism, courtesy and consideration at every visit.
I am writing to you to express my thanks and appreciation to all your staff and AAU and MacDonald ward for the care given to my 96 years old mother on her recent admission. The speed at which the tests were completed in AAU was amazing, AAU was amazing, ECG, ECT, chest x-ray, bloods and first dose antibiotics all within 2 hours.
Communication from all staff was exemplary from HCA to Matron. On the ward the same was true and having been in hospital for 9 days, she went back to the home with skin intact. In fact the home commentated how good her skin was. For someone being in bed for 9 days that is a real achievement. Thanks to you all.
My father was admitted to Eastbourne DGH on 2 February and discharged on 21 February. His journey of care started at A & E by planned admission by the GP. He was admitted to Seaford 1, then Seaford 4 and finally onto Folkington. He received excellent care and attention from all the staff. Please can you thank your staff for providing such consistent, generous and kind service.
Gardner Ward – Conquest Hospital
For reasons to long to explain I have for at least half of the 76 years I’ve lived, become as passionate supporter of our NHS. However this experience which I pray will have been a life extender one, has re-doubled my awe and admiration for the people of the NHS. A 3 year “Surveillance Colonoscopy” in January at DGH shocked me by final concerns in the colon.
From that time, an army of NHS dedicated professionals from top to bottom have worked tirelessly to get me better. From the Consultant Surgeon in Oncology to the Consultant Anaesthetist. To the senior and junior Doctor to matron to ward sister and nurses to HCA’s to hotel services. We do have the best medical system in the world.
I feel I must write to command your staff at the Conquest Hospital. In January my husband was admitted to A & E he received instant attention and over the next two hours had numerous tests. At no time were we left unattended for long periods, he has attended my OPD , X-ray, scans etc. in the last two years at Conquest, Eastbourne and Brighton. All treatment and care have been excellent.
ESBT Falls – JCR
Having completed and handed over the ‘satisfaction questionnaire’ I though it proper that I should write more informally to thank you all for your dedication and professionalism in sorting out my problems. I spent 26 days in Eastbourne DGH being virtually bed ridden and found it almost impossible to move without a zimmer frame.
Due to your efforts I am much more balanced at the present time and am even walking short distances. Please convey my thanks to the team for their valued assistance and in closing, may I say “keep up the good work”.
I just wanted you to know how very pleased I was with the care that I had whilst in the Conquest Hospital. I had an operation by Mr. El-Dhuwaib on the 6th of December and then another minor operation on the 22nd February.
On both occasions from the time I entered Richard Ticehurst unit until I left Gardener ward and De Cham respectively, I had nothing but the best care both from the clerical staff, all the nursing staff, and of course Mr.EL-Dhuwaib. I must also mention Kathy Howard the specialist Urology nurse who was also very efficient and caring. Please forward this information to them, they all do a wonderful job and work such long hours. Everyone I come in contact with will learn of their care and commitment. A very big THANK YOU.
I wanted to write and say a huge thank-you for the care my mother received from the Eastbourne DGH during her hip replacement last week. I was just so impressed with every aspect of her care, from admissions, to surgery and the support from staff on the ward and from the physio team. Staff were so caring and thoughtful, and the process was so efficient and well-organised.
Please pass our particular thanks to the staff on Michelham ward, the Physio/Occ Health team and to the orthopaedic surgery team. You should be extremely proud of your staff and the service you provide to your patients – it has made me even prouder of the NHS than I was before. I have made a donation to the Friends of EDGH to pay the favour forward.
Just a quick word to say a huge thank you to your hospital and its staff. Last week I was admitted to Eastbourne DGH for a TURPS procedure a week earlier than scheduled due to a cancellation. I would like to congratulate all staff involved in my treatment for their professionalism and compassion in my treatment.
The Admissions staff, Surgeons and Recovery nursing staff were A1 and all the staff on Hailsham Ward 4 were amazing doing a difficult job and always keeping a smile on their faces. Given the situation that the NHS finds itself in being currently under-funded ,the people at the coal face, in my opinion are second to none. Once again ,a really big THANK YOU for all your Hospital and Staff have done for me.
This morning I attended the hospital for two appointments in the Radiology Ultrasound Department for an Ultrasound examination and CT Scan. Although I personally thanked the Radiologist Anne for the professional, courteous and reassuring way she carried out her job, I would like to pass on my thanks and comments to the hospital in writing.
I have attended the hospital twice recently, the first time a few weeks ago for an appointment in the Urology Department with Mt Faiyaz Kapasi and again this morning. On both occasions I was treated in a most professional, courteous reassuring way by all of the staff I met. I am really grateful to all concerned because such visits and treatments are always worrying and stressful and the treatment I received made both procedures as a stress free as possible.
I know that hospitals are under pressure to deliver their services but as far as I am concerned the staff I encountered are delivering a first class service and they are all a credit to the hospital.
Just to say a big thank you for the excellent treatment I received yesterday from the Dermatology Department and to congratulate you all for the efficient way it was handled, I only contacted my GP at the beginning of February and by yesterday I had seen a consultant and been treated. I don’t think it could have been done better. Again my thanks to all, including the back room staff, for a job well done.
Cardio Cath Lab – Conquest Hospital
Jess and Sylvia were very attentive, all the other staff and Dr Dickinson were fantastic, they treated me with great respect and dignity.
Day Surgery Unit – Uckfield Hospital
I would like to thank you very much too all the hospital staff I had a pleasure to meet today. Thank you all for your professional support, your patience and exceptional level of care. This day was much brighter and less stressful because of you.
Judy Beard Unit – Conquest Hospital
We can’t thank the Judy Beard Day Unit enough for all there wonderful support and care all the way through from senior staff to the very kind cleaner.
Littlington Ward/Admissions lounge – Eastbourne DGH
To everyone involved in my care, The amazing Dr Rhian Edwards you really helped me keep myself calm and worked with me and my PTSO – You have made a big difference to me now and hopefully in the future. Karen and Hannah, thank you for being so selfless and lovely.
Ophthalmology Day Surgery Unit – Bexhill Hospital
All the staff today were fabulous, our thanks to nursing staff and Mr Qureshi. Once again Lesley- Matron was absolutely marvellous – kind, caring and efficient and really put us at ease.
Pevensey Day Unit – Eastbourne DGH
Gilbert was a really good bloke who always had a chat and a kind word. In fact all the nurses were exceptional in their work and all very friendly and full of empathy. Cleaners were also very discreet and efficient.
Ambulatory Care – Eastbourne DGH
All the staff dealing with my wife were positive, cheerful, informative and efficient. A credit to the NHS. Took time to engage with accompanying family member.
Firle Pre-assessment Unit – Eastbourne DGH
The lady taking my bloods and pressure was very pleasant and Dawn processed everything very efficiently.
Maxillofacial Clinic – Eastbourne DGH
Doctor Aashika Desai Nurse Renaldo – both were superb very much put me at ease in a horrible situation. Very informative, thank you both.
Out Patients Department – Conquest Hospital
I would like to pay a compliment to Sue Demeza for her care together with her colleague Sandra and the lady in green whose names I didn’t catch. All the ladies were wonderful; please pass on my sincere thanks.
Out Patients Department – Eastbourne DGH
I would like to say the biggest thank you to Doctor Halwagy. He changed my life for the best. Thank you.
Out Patients Department – Uckfield Hospital
Mr Armitage – explained everything from my scan explicitly, reassured me for the upcoming operation.
Sexual Health Services – Eastbourne
Jo and Cathy were outstanding at what they do. Jo Is worth her weight in gold for how she managed to make me feel comfortable and carry out my coil removal and fit with minimal pain. Both Jo and Cathy are a credit to your practice.
Urology Investigation Suite – Eastbourne DGH
Your Gemma is fantastic, Thanks to her for all she did and all her care and thoughtfulness.
Endoscopy Unit – Conquest Hospital
All the team were brilliant and many thanks for making an ‘undignified’ procedure ‘dignified’!!
Endoscopy Unit – Eastbourne DGH
The whole team were amazing made me feel relaxed and at ease through the whole procedure.