Will complaining make things worse

Complaints and concerns

Please be assured that raising a complaint will never affect the quality of care and treatment you or the patient receive. We value feedback and it can help us enhance or improve the service we provide. For more information about how your complaint will be handled, and what you can do if you are unhappy with our response, please see Information about making a complaint.

If you would like guidance or support in making a complaint, you can contact the Support Empower Advise Promote (SEAP) Advocacy Service – Tel: 0330 440 9000. They have a leaflet which informs you more about SEAP, and how they can help – Health Complaints Advocacy Service