Video outpatient appointments

Video outpatient appointments are a secure NHS video call service for patients.

We use a system called ‘Attend Anywhere’ which can be accessed on a PC, laptop, Mac or an iOS/Android device via Google Chrome or Apple Safari browsers. The video call is free (except your internet usage charge).


  • A few minutes before your appointment time, select the waiting area for your service (please scroll down to see ‘Video Appointment Waiting Rooms’) as per the instructions in your letter.
  • You will be taken through a series of steps to ensure that your equipment is set up correctly.
  • Once the steps have been completed, enter your name and telephone number and accept the terms and conditions (this information is not stored beyond the length of the video call).
  • Select ‘Start Call’ to enter the waiting room. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
  • When the consultation starts, your image will shrink and you will see your clinician.

Not every patient will be suitable for a video appointment; your healthcare professional will make a decision based on clinical information about you, on whether you are suitable or not for video appointments, eg. if you need to come to hospital to have tests or be physically assessed.