8 June 2016

Improvement highlighted in national inpatient survey

Our patients have identified improvements in 4 out of 5 areas with a number of areas showing significant improvement, in a survey conducted by the Care Quality Commission (CQC).

The results of the survey reflect the views of inpatients treated in our hospitals and is part of a national survey of patients. When compared with the previous year’s survey, 82% of the questions answered showed an improvement, 12% no change and 6% showed a decline and the patients’ overall experience increased by 5%.

Alice Webster, Director of Nursing said: “We are delighted that our patients are recognising the improvements in the care we provide. However, we are not complacent and acknowledge that there are areas where further improvements can be made. We want everyone who comes into contact with our Trust to feel that they are given the best possible service, and we will continue to work hard towards achieving this goal.

“We are committed to creating a more patient-centred service. Understanding the patient experience is crucial to us so it is important that we listen to our patients and to take their views seriously. We have a patient experience team who coordinate feedback from various sources and this informs how we can improve the quality of our service and enhance patients’ experiences.”

The CQC is the independent regulator of health and adult social care services in England and carries out the National Inpatient Survey on an annual basis. Questionnaires were sent to 621 patients who experienced an inpatient stay at the Trust during June 2015 and there was an overall response rate of 53 per cent.