Picture Archive and Communication System (PACS) officer Lawrie Smith, who looks after the medical imaging systems, was nominated for his help and commitment to the Subject Access Requests (SAR) Team when a changeover of systems was put in place.
In nominating him, Lynette Wells, Director of Corporate Affairs said: “I am writing this nomination on behalf of my team who are responsible for the provision of medical records access requests. Requests can include access to images such as X-rays and until recently we have only been able to provide these on a CD. This involves burning the image on a specialist machine which often goes wrong. We have also had staff illness in the team which has meant that some of us have been learning how the processes work – no mean feat.
“Our knight in shining armour has been Lawrie, a member of the Trust PACS team. They are a really busy team who look after our medical imaging systems – this description is much simplified and their function I’m certain is extremely complex. Lawrie truly represents our values particularly in respect of ‘working together’ and ‘striving to be the best’. He has done his utmost to help another team when he could so easily have said it’s not his problem. He has been patient as we have muddled our way through, provided advice and came to our rescue on several occasions to enable us to send urgent images to patients. He even responded to an email on his day off. He deserves an award for being an absolute star – thank you”.
Chairman, David Clayton-Smith presented Lawrie with his certificate and a plant.