14 June 2018

National Inpatient Survey

The Care Quality Commission (CQC) has published the results of a survey that reflects the views of inpatients treated in the Trust’s hospitals, as part of a national survey of patients, and shows, of almost three out of four questions asked, the Trust was better or equal to the national average.

The survey, conducted last year, highlighted strengths in the offering of choices of food to patients, and that more patients feel they are being consulted about the quality of care received, compared with the previous year’s survey.

The Trust scored an average score of 75 percent, which is the same as the previous year’s survey in 2016. Two questions were in the top 20 percent, 40 were in the middle 60 percent and 13 questions in the bottom 20 percent of Trusts.

Vikki Carruth, Director of Nursing said: “We welcome the views of patients who use our services, and will be using the information to help us continue to provide the best possible care for the local community.

“Whilst we are pleased that the survey showed some areas had improved from the previous year, we acknowledge that there are a number of areas where improvements can be made in our patient’s experience, and we are looking at ways that will address these issues.

“We want everyone who comes under our care, to feel they are given the best possible service, and will continue to work hard towards achieving this goal.”

The CQC is the independent regulator of health and adult social care services in England, and carries out the National Inpatient Survey on an annual basis. Questionnaires were completed by 568 patients who experienced an inpatient stay at the Trust during July 2017, with an overall response rate of 47.9 percent.