21st June 2019

National inpatient survey results published

The Trust has come out better or equal to the national average in the latest Care Quality Commission (CQC) National Inpatient Survey, that sought the views of inpatients treated in the Trust’s hospitals.

The survey, conducted last year, highlighted significant improvement on the previous year’s survey in reducing noise at night and offering patients enough privacy to discuss their condition or treatment. The Trust scored 82% for the overall experience of inpatient services.

Vikki Carruth, Director of Nursing said: “We welcome the views of patients who use our services and will be using the information to help us continue to provide the best possible care for the local community.”

“Whilst we are pleased that the survey showed some areas had improved from the previous year we acknowledge that there are areas where improvements can be made in our patient’s experience, particularly around discharge from hospital and we are looking at ways we can address these issues.”

“We want everyone who comes under our care to feel they are given the best possible service and will continue to work hard towards achieving this goal.”

The CQC is the independent regulator of health and adult social care services in England and carries out the National Inpatient Survey on an annual basis.  Questionnaires were completed by 568 patients who experienced an inpatient stay at the Trust during July 2018 with an overall response rate of 52.3% up on last year’s 47.9% and greater than the national average of 45%.

A copy of the Trust’s survey results can be found at: