Last week our Community Health and Integrated Care (CHIC) division hosted a clinically-led patient experience event at the Devonshire Park tennis centre bringing together patient partners, Healthwatch, and different teams from across the division to share their experience of patient engagement.
The teams looked discuss and collaborate on the most fundamental issues around patient feedback and the patient voice:
- Why we seek patient feedback?
- What are the best ways to get a wide range of feedback?
- Most importantly, what do with it when we get it?
The teams shared details of patient engagement methods that they have used to develop and deliver their projects, including digital patient feedback, prospective patient stories and verbal feedback. From the patient participation group run by the Sussex MSK Partnership, the lived experience account shared by the Bexhill Irvine Unit to the targeted patient surveys used by the Acute Therapies team and the Post-Covid Assessment and Support Service (PCASS), the division have utilised a wide range of ways to gather patient insight to support the development and improvement of their services.
A significant conclusion from the day is that one size doesn’t fit all and that we need to be flexible and varied in our approaches if we truly want to understand and reflect the needs and wants of our patients and the communities we serve.
You can find out more about some of the specific patient engagement work that the CHIC team have delivered here.