Congratulations to the Pathology PPC Team for being our latest Hero of the Month.
Pathology PPC Team being presented with their award by Chairman Steve Phoenix
The Pathology PPC team, made up of Sarah Cocks and Natalie Ades, has had an extraordinary impact on the department. Their commitment consistently goes far beyond what is expected, often using their own time to ensure that patients’ results are reported promptly.
They are frequently the ones who must chase others for information or actions—an unenviable task that is not always well received—yet they manage to remain positive, professional, and unwavering in their integrity.
Their contribution has become absolutely vital to the functioning of the department, even though the breadth of their role is not always fully understood or appreciated by others. They carry out an exceptional range of responsibilities: tracking, chasing, monitoring, expediting, and stepping in to support the laboratory whenever staffing has been short.
Despite this additional workload, they still catch up on PPC duties in their own time to ensure that every patient has the best possible chance of receiving the right treatment as quickly as possible.Their work is not only diligent but also forward‑thinking. They regularly propose innovative improvements to processes that help expedite cases and strengthen the department’s efficiency.
They also provide continuous support with outsourcing providers, raising issues promptly and ensuring appropriate follow‑up. December was a particularly challenging period, with reduced consultant capacity and annual leave within the PPC team.
Despite these pressures, Sarah and Natalie prioritised effectively, highlighted unreported cases, and ensured timely follow‑up—ultimately preventing multiple cases from breaching. Their dedication, resilience, and proactive approach make them an indispensable part of the department, and their contribution deserves meaningful recognition.
Well done to Sarah and Natalie.