Patient advice and liaison service (PALS)

As a patient, relative or carer sometimes you may need to turn to someone for advice and support. The patient advice and liaison service provides confidential advice and support to help you to sort out any concerns you may have about the care we provide.

The patient advice and liaison service aims to:

  • advise and support patients, their families and carers
  • provide information on NHS services
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly.

The patient advice and liaison service acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. If necessary, the patient advice and liaison service can also refer patients and families to specific local or national-based support agencies.

Our leaflet, let us know your views, provides more information about how PALS can help.

If you live in the Bexhill, Hastings and Rother areas

Patient advice and liaison service (PALS)
Conquest Hospital
Level 3 (just after the Radiology department)

0300 131 5309 or 0300 131 4784

esh-tr.patientexperience@nhs.net

Open to in-person visits:
9am to 3pm – Monday to Friday (excluding bank holidays)

If you live in the Eastbourne and Weald area

Patient advice and liaison service (PALS)
Eastbourne DGH
Level 2 main entrance (turn immediate left on entry, the office is first on the left)

0300 131 4784 or 0300 131 5309

esh-tr.patientexperience@nhs.net

Open to in-person visits:
9am to 3pm – Monday to Friday (excluding bank holidays)

Healthwatch

Healthwatch is the independent consumer champion created to gather and represent the views of the public on issues relating to health and social care. Healthwatch will play a role at both a national and local level, ensuring that the views of the public and people who use services are taken into account.

For more information about Healthwatch in East Sussex visit the Healthwatch website.

Health Overview and Scrutiny Committee

The Health Overview and Scrutiny Committee (HOSC) is a committee of East Sussex County Council which looks at health issues and health services affecting East Sussex residents.

It considers issues of general concern to local people, rather than individual complaints or experiences.

You can find out more by visiting the HOSC East Sussex Health website.