17 October 2019

New 0300 13 14 500 telephone number for Trust

As part of an upgrade of our telephone system, we have a new 0300 13 14 500 telephone number, whether you want to call Bexhill Hospital, Conquest Hospital or Eastbourne DGH – you just need one number.

The new telephone number will be charged at a caller’s usual network rate and will mean callers will get through to a central switchboard, who will transfer the call through to the person or department they need to speak to.

The existing phone numbers will be operational for up to a year. If a caller has an existing direct dial number, they should continue to use it until advised otherwise.

The new telephone number is part of the introduction of a new telephone system that will see a number of other improvements and developments over the next 12 months that aim to get you to the right person as quickly as possible.

Andy Bissenden, Associate Director of Digital said: “We know how important it is that people can effectively get in contact with the Trust. We have invested in the new digital phone system to give us greater capacity and flexibility. It will also mean that we can offer new developments in the future.

“This improvement to our telephone system is a small part of our digital ambition that aims to put you in control of your care at the Trust.

“While we’re improving our telephone system, it might take us a little more time to connect your call, but please bear with us.”

The new service is being monitored on an ongoing basis to collate comments from staff and members of the public and to check response times and line availability.