Phlebotomy (blood tests)

Blood tests by appointment only - book online or Tel: 0300 131 5560

Our phlebotomists (a specialist in taking blood samples) carry out blood tests by pre-booked appointment only.

You can book online anytime or call – Tel: 0300 131 5560 (open Monday to Friday: 9am to 12.15pm and 1pm to 4pm).

You can book your blood test to be at one of our three locations, Bexhill Community Diagnostic Centre, Conquest Hospital or Eastbourne DGH. Your blood test will be carried out by our trained phlebotomists and usually takes only a few minutes.

Our phlebotomy clinics usually run on time. Checking your blood request form and booking you in only takes a minute or two, so there is no need to arrive early. We advise attending no more than 10 minutes before your appointment time. Arriving very early will not mean you are seen sooner. Thank you for helping us keep clinics running smoothly.

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Frequently asked questions.

If your blood test requires you to fast you will be informed by your GP and advised to make an appointment early in the morning.

It is really important that you bring your blood test request form with you to your appointment, as we cannot take blood without this form.

You are advised to wear loose clothing to allow the phlebotomist access to both arms if required.

If any previous issues have occurred, such as feeling faint whilst having blood taken, please advise your phlebotomist beforehand.

Maintaining hydration – Increasing your intake of plain water in the hours prior to your appointment can improve the process of taking blood especially for patients who know they can be difficult to bleed.


Genetics blood

Genetics blood for genetic testing can only be taken before 12pm, Monday to Thursday as samples are sent away to the South East Genetics Laboratory and not processed on site. Please ensure you only book an appointment for genetic tests during these times.


Private blood tests

We do not offer private blood testing. If you require a private blood test please contact our private healthcare division who will be able to assist you:

01424 757400

When you are given your blood test request form, it contains information we need to ensure you have the correct tests carried out on your sample of blood. We cannot add tests or change information on this form.

It also contains information for you to be aware of when booking your blood test appointment. Some tests have time or day restrictions. Others require fasting or special handling, so please ensure you book your appointment in the right location and at the correct time and on the right day.

It is important you bring this form with you, when you have your blood test. We cannot take blood without it.

Fasting glucose
  • Non- Diabetic patients – 14 hours prior to test
  • Diabetic patients (Insulin) – 10 hours prior to test.

The patient must have nothing to eat and only drink plain water (unflavoured).

Fasting Lipids
  • Non-Diabetic patients – 14 hours prior to test
  • Diabetic patients (Tablets) – 14 hours prior to test
  • Diabetic patients (Insulin) – 10 hours prior to test

The patient must have nothing to eat and only drink plain water (unflavoured).

Homocysteine
  • Fasting for 12 hours – all patients.

The patient must have nothing to eat and only drink plain water (unflavoured).

Monday to Thursday only.

Glucose tolerance test (by appointment only)

All patients must have nothing to eat and only drink plain water (unflavoured), for a period of 12 Hours.

A blood test will be taken, and a glucose drink consumed.

The patient then remains inactive in the waiting room, fasting for a further two hours. A second blood test is taken, then the test is complete.

Needles and butterflies

Some patients express a preference for a ‘butterfly’ rather than a standard needle.  Our team of phlebotomists are skilled in using both but there is a common misconception that the butterfly device is better.  This is not necessarily true as the needle gauge (its size) is the same for both the butterfly and a traditional needle.  The butterfly ‘wings’ allow the phlebotomist to hold the needle at an angle more suited for very thin veins.  Your phlebotomist will use their skill and experience to select the best device best for your veins on the day you attend.


How do I get my results?

Once your results are authorised by the laboratories, they will be accessible by your doctor.

We cannot and will not give out results directly to patients, as it is usually necessary for your clinician or doctor to interpret their significance in relation to your specific condition.

Patients using their NHS app will be able to see some results at the same time they are sent to your doctor; however, a small category of tests are automatically withheld for a period of time from this service. The withholding of results is not an indication that your results are ‘bad’, only that this type of test is on the withhold list.


Will I bruise?

Bruising or a small lump (Haematoma) may develop after collecting a blood sample, but this doesn’t always happen. Bruising is harmless and will disappear with time and doesn’t require treatment.

Some patients are more likely to bruise than others., e.g., if you’re taking anti-coagulant medication (Warfarin, Rivaroxaban, Aspirin, etc.) which will slow down your bloods ability to clot.

To help minimise bruising it is important to press down on the area the blood was taken from until the bleeding stops. If possible, try not to lift heavy bags or lean on the arm used (i.e., Zimmer frame or crutches) for at least 5 minutes after the test.

The Phlebotomist draws enough blood needed to perform all requested tests and then they will remove the needle, quickly followed up by applying pressure using a dressing over the site to stop bleeding. They may ask you to press down on the dressing whilst they label the blood bottles.

Once this is done, they will tape a dressing or cotton wool role over the venipuncture site, and the blood samples will be sent to the lab for testing.  This can be removed after 20 minutes if you wish. Please inform the staff member if you’re allergic to tape or sticking plasters.


How many attempts can they have?

It is NHS policy that all staff are only allowed to have attempts at collecting a blood sample per staff member, per patient.

If your veins are proving particularly difficult to collect a blood sample from then (with the patient’s permission) that patient may be passed onto another Phlebotomist for them to attempt venepuncture.

The Phlebotomists can also use a Vein Finder (a handheld scanner) to help locate particularly shy veins.


Possible complications

Complications of venepuncture (and methods to reduce their occurrence):

Complication How are our staff trained to counter this? What you can do
Pain Avoiding veins in sensitive areas.

Ensuring skin cleansing agent is dry before puncturing skin.

Pain is a common side effect; you can request for blood to be taken from a non-dominant side.
Bruising Avoiding pushing the needle too deep.

Releasing the tourniquet once blood flow is achieved.

Applying pressure after needle has been removed for up to one minute.

Continue pressure on-site after leaving the clinic.

Inform staff if you are taking any anti-coagulants, steroids, or aspirin prior to procedure.

Fainting Checking previous history and being alert to the signs and symptoms. Notify the staff if you are prone to fainting or are needle phobic.
Infection Ensuring staff hands are sanitised before and after procedure.

Using disposable, latex-free gloves during procedure, and discarding after each patient.

Keep area clean and dry after Phlebotomy appointment.
Nerve Damage Avoiding sensitive areas. Pain can last up to a few days to a few months. Inform staff of previous occurrences (including location of injury).

Unfortunately, it is not always possible to avoid these complications (ie, nerves are nearly impossible to find as they’re so small), but the listed methods help us reduce the likelihood of encountering these complications.

Bexhill Community Diagnostic Centre

Please report to reception.

Monday to Saturday – excluding public and bank holidays

Monday to Friday 8am to 6pm

Saturday 9am to 5pm

Conquest Hospital Phlebotomy Clinic

At Conquest Hospital the Phlebotomy Suite is situated on Level 4, in the Pathology area.

Monday to Friday – excluding public and bank holidays

8am to 5pm

Eastbourne Phlebotomy Clinic

At Eastbourne DGH the Phlebotomy Suite is situated in the main Outpatients Department on Level 2.

Monday to Friday – excluding public and bank holidays

8am to 5pm

Appointments - all appointments must be pre-booked

This is not a walk-in service, please pre-book your appointment online or by calling the Phlebotomy reception:

0300 131 5560

9am to 12.15pm and 1pm to 4pm

Please plan your visit and call to book three to four weeks prior to your clinician needing results, as wait times can vary from one to four weeks depending on site and local demand.