My Health and Care Record

The Trust uses an online system called ‘My Health and Care Record’ to provide access to personal information relating to the care we provide you.

‘My Health and Care Record’ is a secure online system where you can view your hospital appointment letters and clinical letters on any internet enabled device eg. a desktop computer or tablet or mobile phone. You can also now access test results from our laboratories at Conquest Hospital and Eastbourne DGH online.

More information about ‘My Health and Care Record’ is available on the Sussex Health and Care website.

Once you have signed up to the system, you will receive all future correspondence this way, keeping all your personal information securely, in one place. You can also choose to provide access to your personal information on ‘My Health Record’ to family, carers and health professionals. Don’t worry, this is your choice and you can also remove permissions at any time.

If you have an upcoming outpatient appointment you will be invited to access your appointment letter online through ‘My Health and Care Record’.

Please note: when you access ‘My Health and Care Record,’ the information you will be able to see is not a complete set of your medical records. We are working to make more information available to you over time and hope to add radiology, ophthalmology and Emergency Department information very soon.

Benefits of 'My Health and Care Record'

  • a secure online space to view your hospital appointment and clinical letters and test results, with instant notifications when new information is made available
  • your information on any internet enabled device, anywhere, anytime
  • the option (if you wish) to share this information with family, carers and health professionals
  • paperless online access to your personal health information at the Trust
  • environmentally friendly, less paper means reducing the impact on the environment
  • recent historical correspondence available to view. Outpatient appointments letters or patient copies of clinical letters sent after the 29th January 2020 will be available to view when a patient newly registers

My Health and Care Record login

If you have already registered with ‘My Health and Care Record’ you can login here:

Access to test results

Those who have registered to use MHCR can now access many of their test results from our laboratories at Conquest Hospital and Eastbourne DGH online.

The results in MHCR include the following information:

  • The test result
  • The normal reference ranges to help you interpret the result (please note that some conditions can produce an out-of-range result that may be considered normal for you as an individual)
  • A link to Lab Test Online that will explain exactly what the test is for and how you can use that information.

Most results will be released to you via MHCR three days after they are sent to the clinician who requested them and they should be in touch if they need to discuss them. Certain results that are sensitive in nature or may require a clinician’s input to help you interpret them will be released to your record after a delay of up to 28 days. This is to allow time for your doctor or nurse to discuss these results with you.

If you do have any concerns about your results, you should contact the clinician who requested them directly.

Over time we will be making more test results available via MHCR, these include microbiology (infectious diseases) test results later this year.

Patients living with Type 1 Diabetes

You may have received a letter from the specialist diabetes team making you aware of an E-Learning package called ‘MyType1Diabetes’ and also asking you to register for ‘My Health and Care Record’. Registering will give you a link to the E-Learning package, plus access to library of useful information to help you manage your diabetes, and information about local services and support groups.

If you chose not to register for My Health and Care Record you can access the E-Learning directly from the link above.

Further information about My Health and Care Record is included on these pages but if you have any additional questions, please complete the from on the My Health and Care Record Health and support page and reference that you have been contacted by the specialist diabetes team.

Sign up using your personal invitation and access code

If you have had a invitation letter, here is the link to create your account:

About 'My Health Record'

‘My Health and Care Record’ is a partnership between this Trust and a company called Patients Know Best (PKB). PKB work with a wide range of trusts including University Hospitals Sussex (UHS) NHS Foundation Trust.

PKB provide a safe, secure environment for your information. Your data is encrypted and maintained in line with East Sussex Healthcare Trust Data Protection Policies.

Help and support

If you have any further questions about ‘My Health and Care Record?’ Please use the Help and Support form.

If you need help with registering, this is available via the Patients Knows Best (PKB) website: