My Health Record

We have introduced a new online system called ‘My Health Record’ where you will be able to access personal information relating to the care we provide to you.

‘My Health Record’ is a secure online system where you can view your hospital appointment letters on any internet enabled device eg. a desktop computer or tablet or mobile phone.

Once you have signed up to the system, you will receive all future correspondence this way, keeping all your personal information securely, in one place. You can also choose to provide access to your personal information on ‘My Health Record’ to family, carers and health professionals. Don’t worry, this is your choice and you can also remove permissions at any time.

If you have an upcoming outpatient appointment you will be invited to access your appointment letter online through ‘My Health Record’.

Benefits of 'My Health Record'

  • a secure online space to view your hospital appointment letters, with instant notifications when new information is made available
  • your information on any internet enabled device, anywhere, anytime
  • the option (if you wish) to share this information with family, carers and health professionals
  • paperless online access to your personal health information at the Trust
  • environmentally friendly, less paper means reducing the impact on the environment

Sign up using your personal invitation and access code

If you have had a invitation letter, here is the link to create your account:

About 'My Health Record'

‘My Health Record’ is a partnership between this Trust and a company called Patients Know Best (PKB). PKB work with a wide range of trusts including Western Sussex Healthcare NHS Trust and Brighton and Sussex University Hospitals NHS Trust.

PKB provide a safe, secure environment for your information. Your data is encrypted and maintained in line with East Sussex Healthcare Trust Data Protection Policies.

Help and support

If you have any further questions about ‘My Health Record?’ Please use the Help and Support form.

If you need help with registering, this is available via the Patients Knows Best (PKB) website:

Questions and answers

Enclosed with your next  appointment letter, will be an invitation to register for ‘My Health Record’.  This invitation will include a verification code that you will need to complete registration.

You will receive your appointment letters through the post in exactly the same way as before.

You will only be able to view your appointment letter and will need to contact the outpatient’s team if you want to cancel or change your appointment in the same way as you do currently.

When you register, you will be asked to provide an email address. A notification is sent to this email address when new information is available.

When you read your letter, the Trust will receive a notification. If no notification is received within 7 days of the letter being sent to the portal, then a paper copy of your outpatient’s letter will be sent through the post.

Patients Know Best (PKB) is a national sysstem, used by various Trusts across England and Wales.  If you have already enrolled in PKB with another trust, and you have also received treatment in East Sussex, you will have received an email saying that East Sussex Healthcare NHS Trust (ESHT) would like to share your health information with you and providing a link to faciliate this.

The sharing of information is only relevant when clinical groups are using My Health Record as a way of sharing information with patients, or receiving information from patients.  At the moment ESHT is not using this facility at present,  therefore you can ignore this email and you do not need to respond or do anything.

If you have any further questions about this, please use the help and support form to send your question and a member of the team will contact you.

You can still enrol for My Health Record even if you do not have an upcoming outpatient’s appointment with an invitation letter.  All you need to do is complete the Help and Support form.

Include the text ‘I would like to enrol for My Health Record but do not have an invitation letter’, and provide the following information:

  • your first name
  • your surname
  • your date of birth
  • your email address, and
  • your NHS number.

Your NHS number can be found on any correspondence you have from the Trust. A link to the enrolment page will be sent to the email address you provided, where you will be able to register on My Health Record.