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Sleep Disorder Service news and information

News and information about the Sleep Disorder Service.

Christmas and New Year opening times

Please note there will be a limited number of technicians working between Monday 23rd December 2019 and Friday 3rd January 2020. If you have any problems during the Festive period please do not hesitate to contact the unit by leaving a message on the answer phone stating your name and contact number (a technician will contact you back) and we will also have replacement’s available for your collection if any of your equipment was to break. Please see our drop in clinic information as there are Drop in clinic cancellations at this time.

Drop-in clinics

For those patients already on CPAP treatment, please note that the department is now holding a ‘Drop-In’ Clinic on a Tuesday and Wednesday. On arrival in the department, you will be required to complete an Epworth Sleepiness Score on ALL visits to the unit. This is a subjective (your opinion) assessment of how sleepy you feel and will help the team to identify those needing possible further intervention with equipment, masks, higher pressures etc. Our drop in clinics are held on:

Tuesday afternoon – 1.30pm to 4.00pm

Wednesday morning – 9.30am to 12noon

Christmas and New Year to drop-in clinic changes

Cancelled Drop-in Clinics:

Tuesday 24th December 2019 – 1:30pm to 4:00pm

Wednesday 25th December 2019 – 9:30am to 12noon

Tuesday 31st December 2019 – 1:30pm to 4:00pm

Wednesday 1st January 2020 – 9:30am to 12noon

Extra Drop-in Clinics:

Tuesday 24th December 2019 – 9:30am to 12noon

Tuesday 31st December 2019 – 9:30am to 12noon

Technicians allow 10 minutes for each patient, for download and replacement parts, including mask.

As we have more than 4,000 patients on treatment, please do not ‘drop-in’ at any other time, outside of these set clinics. Please call the department first as there may not be anyone free to deal with your request and you may have had a wasted journey.

Fresh Case Clinics

These are held every week and access to these clinics are through a GP referral to the sleep disorders unit, at Conquest Hospital.

You may be seen by one of the following:

  • Dr Simon Merritt – Sleep Specialist and Somnologist (Lead Clinician)
  • Mr Wilf Kesse – Sleep Specialist and Somnologist
  • Dr Nik Gkampranis – Sleep Specialist
  • Mrs Jill Meeres – Principal Sleep Technologist and Service Manager
  • Ms Terri Whiteman – Senior Sleep Technologist and Deputy Principal

Reception cover

Due to the number of calls and enquiries received, on occasions we may not be able to answer your call so please leave a message and this will be picked up mid morning and lunchtime and again in the afternoon. It is then directed to the appropriate person/Technician who may be with patients but they will usually get back to you as soon as they are free.

Bulletin Board

Emergency Equipment
In the event that your machine fails or your mask breaks during out of hours or during a bank holiday, there are a number of spares that are regularly put on the shelf, next to the glass cabinet in our Reception. During longer holiday periods, there will also be a table of spares. Please take what you need and put your name on the honesty list provided, along with the name of the item you have collected. Please do not take more than you need.

please note; Standard, Nasal and Full Face Masks are provided as emergency equipment.  This may not be your usual mask but they are still fit for purpose.  Please attend a drop in clinic for specialist masks and tubing.

Replacement Masks and Equipment
We understand that with so many patients to take care of, it can be difficult getting through on the telephone. Therefore we have arranged that new equipment can be ordered via our CPAP Patient’s Help page. Here you can request certain replacement parts/Airport letters etc. These emails come through to our Reception and although they will not be replied to, they will be forwarded to an appropriate Technician or Admin staff. However, if necessary, a Technician can contact you if you leave a mobile number/landline number. New equipment will be left out on the shelf, with your name on, for collection and you can check it is on the shelf by calling our Reception on Extension 6226, before making the journey over.

NB. Please be aware that we cannot supply equipment to any patient that has not downloaded or been seen with their machine, in the last 12 months. Therefore please attend a drop in for a download at least once a year.

If you have any ideas on how to improve our website or service, please feel free to email us, via the CPAP Patient’s Help page. We welcome any feedback and work, as always, to improve our service for you.