Frequently asked questions

Health Visiting (Early Help Service 0 to 19)


The Health Visiting service will assess the needs of your child and family, dependant on your needs will help you access other services.

Other useful websites for further information are:

Sudden infant death syndrome (SIDS) is the leading cause of death among infants between 1 month and 1 year of age. Find out what you can do to reduce your baby’s risk of SIDS and other sleep-related causes of infant death.

Reducing the risk of Cot death:

Post Natal depression:

In general, your baby should be weighed no more than once a month when they’re up to six months old, once every two months from six to 12 months, and once every three months when they’re over the age of one.

What is the New born hearing screening programme?
Your baby will be offered a hearing screening test in the first few weeks of life. The ‘hearing screening section’ of the booklet ‘Screening tests for you and your baby’ aims to explain why your baby needs to have a newborn hearing screening test and gives you tips on what you can do to prepare your baby for their hearing screening test.  The booklet also explains what happens to your baby during the hearing screening test, what the hearing screening test results may mean and why your baby may need a second hearing screening test. NHS New born Hearing Screening Programme Home Page

Home safety:

Weaning advice:

Link to immunisation schedule for children Vaccination schedule. Get a personalised, printable planner of your child’s vaccinations, based on their date of birth. The planner includes all the dates their vaccinations are due Children vaccination schedule.

The Health Visiting service is now using the Ages and Stages Questionnaires (ASQ) which will help you keep track of your child’s development. These questionnaires have been used for more than 20 years to make sure children are developing well. It can identify your child’s strengths as well as areas where your child may need support.

This is another tool used by professionals who need to establish the developmental levels of young children.

If you are concerned that a child or young person is at significant risk of harm, contact the Duty and Assessment team.

At the age of 4 to 5 the care for your child will pass on to the School Nursing Service. For more information about the School Nursing service – School Nursing.

The Patient Advice and Liaison Service (PALS) provides confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different advice and support available.

The Patient Advice and Liaison Service aims to:

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions or queries
  • Help sort out problems quickly on your behalf

The Patient Advice and Liaison Service acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, the Patient Advice and Liaison Service can also refer patients and families to specific local or national-based support agencies.

Contact information

  • Conquest Hospital – PALS
    Tel: 0300 131 5309
  • Eastbourne DGH – PALS
    Tel: 0300 131 4784
  • Community Hospitals and Community Services
    Telephone – either Conquest or Eastbourne PALS
    Email – either Conquest or Eastbourne PALS email addresses