Useful links and further information

Special Care Baby Unit (SCBU)

Our patient advice and liaison service (PALS) provide confidential advice and support to help you to resolve any questions or concerns you may have about the care we provide across our services. PALS act independently when handling patient and family concerns, liaising with colleagues, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. See details about PALS here.

Raising a complaint – we hope to resolve any concerns swiftly and before there is a need to instigate a full complaints process, however if you do need to complain, you can do so in writing or verbally. Further information can be found here – Raise a concern.

The Friends and Family Test (FFT) is a national scheme that allows you tell us about the care you have received. This asks a series of questions that give us vital feedback on our services. This feedback is confidential, and results are shared with individual areas so that suggested improvements can be acted upon. There are more details here.

If you would like to discuss your experience regarding our other services such as the ultrasound department or neonatal services please contact that team directly or our PALS team can help direct you.

Care Quality Commission (CQC)
The CQC are the independent regulator of health and social care in England, you can give feedback on your care you received directly with the CQC here.