- South East Neonatal Network Parent Information
- Your local Maternity and Neonatal Voices Partnership (MVNP)
Maternity and Neonatal Voices Partnership (MNVP) is an NHS working group: a team of service users and their families, commissioners, and providers (midwives and doctors) working together to review and contribute to the development of local maternity care using lived experience to contribute to transforming maternity care. There are local MNVP teams across Sussex who are championing the service user’s voice. To find out more about what your local MNVP is doing and how to join a meeting: - Maternity and Neonatal Voices Partnership
- East Sussex Maternity and Neonatal Voice Partnership – Instagram
- East East Sussex Maternity and Neonatal Voice Partnership – Facebook
Our patient advice and liaison service (PALS) provide confidential advice and support to help you to resolve any questions or concerns you may have about the care we provide across our services. PALS act independently when handling patient and family concerns, liaising with colleagues, managers and, where appropriate, relevant organisations, to negotiate prompt solutions. See details about PALS here.
Raising a complaint – we hope to resolve any concerns swiftly and before there is a need to instigate a full complaints process, however if you do need to complain, you can do so in writing or verbally. Further information can be found here – Raise a concern.
The Friends and Family Test (FFT) is a national scheme that allows you tell us about the care you have received. This asks a series of questions that give us vital feedback on our services. This feedback is confidential, and results are shared with individual areas so that suggested improvements can be acted upon. There are more details here.
If you would like to discuss your experience regarding our other services such as the ultrasound department or neonatal services please contact that team directly or our PALS team can help direct you.
Care Quality Commission (CQC)
The CQC are the independent regulator of health and social care in England, you can give feedback on your care you received directly with the CQC here.