Friends and Family Test

The Friends and Family Test is a short survey that asks about your experience of our service.

We also ask your view on what we did well and what we could do better. Your feedback is very important.

Every time you use one of our services there will be an opportunity for you to complete a Friends and Family Test either on paper or online. If you would like a paper form and cannot see one, please ask a member of staff.

Patients seen in a community clinic or their own home can ask our staff for a survey and prepaid envelope at any time.

Complete an online Friends and Family Test

Online Friends and Family Tests are currently available for maternity and urgent care.

Overall patient experience

How is my feedback used?

We monitor the percentage of patients who would recommend us to ensure we are providing a high-quality service to our community.

Feedback is shared with individual areas and suggested improvements are acted upon. Our ‘You said, we did’ noticeboards are updated and displayed around the trust.

Is my feedback confidential?

Yes. We want honest feedback about your experience. The Friends and Family Test is a simple, anonymous questionnaire. If you complete our paper version you will return your form by posting it into one of our green posting boxes located on some wards, by main entrances and in waiting areas.

Contact the patient experience team