You will be offered a face-to-face appointment, where your clinician feels this is the type of appointment appropriate for your condition and needs to see you in person.
If you wish to discuss any queries about your appointment please call our appointment centre on: 0300 131 4600.
When you arrive for your appointment
Please ensure you bring your appointment letter with you. When you arrive at the hospital for your appointment, please check in at the either the self-service kiosks or the main reception desk, unless your letter directs you elsewhere.
If you have any special needs which may need specific support during your visit, please advise the receptionist.
Our self-service kiosks offer the following benefits:
- Quicker attendance compared to the reception desk
- You control your demographic data, rather than being asked the questions at the desk
- A member of staff is able to help if you require assistance
- Reduces patients queues
- Directs you to the correct clinic area
What you should do if you can’t attend or do not need your appointment?
If it’s not possible for you attend on the date and time stated in your letter it is important to let us know as soon as possible so that we can allocate the appointment slot to another patient. You will find the contact details at the top of your appointment letter or use our on-line form:
If you booked your appointment through the electronic referral system (eRS) or need assistance in choosing your clinic, booking, changing or cancelling your appointment, contact the e-Referral Service Appointment line as follows. Appointment line opening hours are weekdays 8am to 8pm, weekends and bank holidays 8am to 4pm (closed on Christmas Day).
Phone: 0345 6088888 – Textphone: 0345 8502250 – Webpage: www.ebs.ncrs.nhs.uk
You can also contact your GP surgery for advice.