When we provide care in your home, your treatment plan will be discussed at your initial assessment visit.
Follow up home visits, if needed, will be booked in advance. If we are unable to visit on the date booked, you will be contacted at the earliest opportunity and an alternative date will be offered. Although it is not possible to give an exact time for each visit, we may be able to specify morning or afternoon appointment.
When our team visits you in your home, we ask that you:
- Refrain from smoking immediately before and during the visit.
- Ensure that any pets are not in the same room. Staff will not be able to assess your care needs or give treatment if pets are in the same room, with the exception of guide dogs and hearing dogs.
- Treat our staff with kindness and respect. We do not tolerate verbal abuse or physical aggression of any kind.