Video outpatient appointments

• A few minutes before your appointment time, select the waiting area for your service (please scroll down to see ‘Video Appointment Waiting Rooms’) as per the instructions in your letter.
• You will be taken through a series of steps to ensure that your equipment is set up correctly.
• Once the steps have been completed, enter your name and telephone number and accept the terms and conditions (this information is not stored beyond the length of the video call).
• Select ‘Start Call’ to enter the waiting room. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
• When the consultation starts, your image will shrink and you will see your clinician.

Useful guides