Our clinics remain restricted for the safety of patients and staff. We are still only able to see set numbers of invited patients at the clinic.
Our Open Access – Walk in Service is closed. We are working on replacement services for the Open Clinic and hope to have more information on our plans soon. We are unable to protect safe physical distancing for unplanned attendance and you should never attend in person for any reason, unless invited to do so.
We provide the following alternative services for existing hearing aid users:
Batteries and Tubes
Please use our ‘Order Hearing Aid Batteries and Tubing‘ online form to order your replacement batteries and tubing.
Hearing aid troubleshooting
Visit our Hearing aid help and repairs page for help and advice.
In the first instance post your hearing aids to us for repair (one at a time if that is easier for you). If you are unsure of the above and require further assistance or guidance, please contact us:
All we ask is ‘look out’ for the mask!
Recently we have had more hearing aids lost due to face masks. Please take care when removing your mask.
Tips for wearing your hearing aids with a mask:
- Only take the hearing aids off in places where you are often, such as your car or home and check every time after removal. This limits the location and potential risks of losing the devices
- Use a mask with four strings instead of elastic loops. This solution does not use the ears as support
- If you wear your hair in a ponytail, simply place the elastic loops around the ponytail. If the elastic loops are too short a rubber band can be added to extend the length of the mask
- Have someone help removing the mask
- Make it routine to hold your aid in place when removing the mask
ESHT Audiology Services carry out hearing tests on patients of all ages. We arrange hearing-aid provision and maintenance for those who require it and have departments at Conquest Hospital, Eastbourne DGH, Eastbourne Park Practice Community Centre and Heathfield.
Hearing Assessment for the first time
Make an appointment with your GP to discuss your hearing. Your doctor will check your ears and write a formal referral to our service, or the Ear, Nose and Throat clinic as appropriate You will then be offered an appointment to discuss your hearing more fully.
New to Area
If you have a hearing device from another NHS area, or privately purchased, you also will need to follow the procedure above. If your hearing aid is from another NHS area, and it requires repair work to be carried out, then one of our community based East Sussex Hearing clinics at Bexhill, Eastbourne or Hastings may be able to help or advise. We will not be able to take over your care, fully, however, as we will have no history or Hearing aid fitting details for you.
In the meantime, you can also contact your issuing hospital for help and advice even if no longer living in their area. We are unable to support privately bought aids.
Hearing tested before but never had a hearing aid
If you were previously offered a hearing aid and declined, we may be able to offer you an appointment direct if within a year of your original appointment. After this time you would need referred again by your GP.
Visit the C2Hear website for a selection of interactive multimedia videos on hearing aids and how to hear well