Please don’t sit at home worrying, ring us any time, day or night. We ask where possible that one designated family member rings the unit for an update and then relays this information to other family and friends.
This will allow us to continue caring for your loved one and, also avoid any confusion or misunderstanding with multiple phone calls from different people. Please be aware that we are only permitted to give basic updates due to confidentiality. We will give more relevant information to next of kin when they visit.
Within Critical Care there are two rooms in the entrance corridor, the small second room is used for discussions so we ask that you use the larger waiting room. The larger waiting room has a cold drinks and sweets machines. In the corridor is a hot drinks machine, help yourself and if supplies are low please tell one of the nurses or the housekeeper. We ask that you leave the drinks trolley and waiting rooms as you would like to find them. The nearest public toilet is out of the unit, turn right approximately 100 metres along on the left.
All visitors are requested to:
- Inform staff of their arrival by ringing the doorbell
- Leave outdoor coats in the waiting rooms or on the hooks at the unit doors
- Please take any valuables with you
- Use the hand gel before entering the unit and again at the bed space
- Wear an apron at the bedside
- Not sit or lie on the patient’s bed
- Keep babies and infants under control and not to allow them to crawl on the floor or beds
- Remove your apron before leaving the bedside and place in rubbish bin
- Gel or wash your hands before leaving the unit.