Freedom of Information (FOI) request

The Freedom of Information (FOI) Act gives members of the public a general right to request access to all types of recorded information held by public authorities.

You are entitled to be told whether or not we hold information and, if we do, to have it communicated to you, normally within 20 working days, in the format requested. We do not have to confirm or deny the existence of the information or provide it if:

  • an exemption applies,
  • the request is vexatious or similar to a previous request,
  • or if the cost of compliance exceeds an appropriate limit (this equates to 18 hours spent on locating and extracting the information).

Claims data for NHS Trusts is centrally held with NHS Resolution, who produce and publish Claims data annually in an easily accessible format for the public. Before you make a FOI request for any Claims data, you should check the data NHS Resolution (below), as the data you are seeking may already be publicly published for you to access straight away:

If you still wish to make an FOI request for Claims data, you can then do so using the NHS Resolutions Online Freedom of information Request Form.


We follow national fee regulations and where charges are applicable we will send a fees notice. You will be required to pay any fees within a period of three months beginning with day on which the fee notice is sent to you. We will not be obliged to proceed with your request if the fee is not paid within the three month timescale. As a guide:

  • Any information that can be transmitted by e-mail will normally be provided free of charge.
  • Information provided in paper format will be free of charge for a single copy. Additional copies may be charged at 10p per sheet to a maximum of £250.
  • The production of information on formats other than paper (eg photographs, video, and transfer to CD-Rom) may incur a cost to the applicant which will be determined by the Corporate Governance Manager.
  • The Trust is not obliged to process requests which exceed the appropriate cost limit. However, should the Trust decide to proceed with a request where the cost is greater than £450 or 18 hours of staff time, a fee notice may be issued for the staff time involved in identifying, locating and retrieving the information, or extracting the information from within a document. The cost of staff time is calculated at a rate of £25 per hour.

Some information might be exempt from disclosure under FOI; however we will always tell you if we are withholding information or refusing to confirm or deny the existence of any information.

There are 23 exemptions in the Act. The exemptions fall into two categories, those that are ‘absolute’, and those that are ‘qualified’.

Absolute exemptions may apply when the harm that would be caused by a disclosure is already established. A few examples of when absolute exemptions may apply are:

  • when you request access to your personal data under the FOI Act because really you are meant to request it under the Data Protection Act (DPA)
  • when you request access to someone else’s personal data
  • when you request access to information and the disclosure of that information could result in an actionable breach of confidence
  • when you request information from us that you can obtain elsewhere without making a FOI request

Qualified exemptions only apply when the public interest in withholding the information outweighs the public interest in disclosure. A few examples of when a qualified exemption may apply are:

  • when you request information that we were intending to publish at a later date
  • when you request information where the disclosure could prejudice someone’s commercial interests
  • when you request information that relates to advice we may have obtained from our legal advisers

How to make a request?

You can make your request by:

Freedom of Information Manager
East Sussex Healthcare NHS Trust
Eastbourne DGH
Kings Drive, Eastbourne
East Sussex, BN21 2UD

or use the enquiry form below.

All FOI requests must be in writing, and include your name and the address that you would like us to send the response to.

Frequently asked questions

What if you don’t hold the information?

We will tell you if we don’t hold the information. If we think the information may be held elsewhere, we will suggest other places that you might try if we can think of any.

What can I expect next?

Once we have received your request we will usually try to acknowledge it as soon as possible; however there might be a short delay if we think that we may need to get further clarification from you about what it is you would like to receive from us.

If we are not sure that we understand your request we may try to contact you to discuss your request with you.

How long will it take?

We will usually respond to your request within 20 working days following receipt of your request, or after receiving further clarification from you. We are allowed to extend this deadline if a qualified exemption applies to the information and we need longer to consider whether the public interest favours disclosure or not. We will let you know if we need longer to consider your request.

Do you consult with third parties?

Sometimes we will need to consult with other parties about your request to help us to decide whether or not an exemption applies. This is most often the case if the information you have requested mentions another party, or is generated by another organisation. It is important that we take the interests of all parties into consideration when deciding what information will be disclosed.

In what format do you send the information to me?

If you express a preference for the form in which you would like to receive the information, we will try to comply with your request as long as it is reasonable for us to do so.

What if the information is refused?

If we decide that we will not disclose information to you, we will always provide you with our reasons in writing, stating which exemption applies and why we think it does. We will also always provide you with information about how to make a formal complaint about the way we have handled of your request.

How do I complain?

If you are unhappy about the way that we have handled your request, you should write to the Freedom of Information Department, requesting an internal review either by:

Freedom of Information Manager
East Sussex Healthcare NHS Trust
Eastbourne DGH
Kings Drive, Eastbourne
East Sussex, BN21 2UD

You should do this within 40 days of our decision letter to you.

If you remain dissatisfied with our decision following your complaint, you may write to the Information Commissioner for a decision under Section 50 of the Freedom of Information Act. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF