Your feedback is important to us.
The Friends and Family Test is a short feedback survey focused on improving patient care. All NHS hospitals and services are required to give all service users an opportunity to answer the question:
“How likely are you to recommend our ward/service/clinic to friends and family if they needed similar care or treatment?”
We also wish to know what your views about what we did well and what you think we could do better.
Every time you use one of our services there will always be an opportunity for you to complete a friends and family test. For example; If you have been an inpatient you will be given the opportunity to give your feedback using a patient feedback touchscreen device. If you have attended one of our emergency departments, you will be given the opportunity to give your feedback using either a short paper survey or a patient feedback touchscreen device.
For patients seen in community clinics or in their own home, staff can provide a survey and prepaid envelope at any time.