Video appointment feedback – East Sussex Healthcare NHS Trust

Thank you for participating in a video appointment using our Attend Anywhere system. We want to provide all of our patients with a high standard of care, and so the feedback you provide in this questionnaire is very important to us, particularly at a time when we are working to develop and introduce new ways of delivering treatment that reduces the need to attend a hospital or clinic environment.

What was the name of the team/department you spoke to today?*

And if you know the name of the clinician you spoke to, please can you add it here.

Thinking about the clinical content of your video appointment overall, how would you rate your experience of the care provided today?

Did you feel the appointment was conducted in a way that respected your right to confidentiality in care?

Yes
No
Don't know

Did you feel the appointment was conducted in a way that treated you with dignity and respect?

Yes
No
Don't know

Based on your experience today, would you be happy to have further/future appointments (where appropriate) using the Attend Anywhere technology?

Yes
No
Don't know

Please use this space to tell us what went well with your appointment, what we could have done differently, and if you have any comments/feedback you would like us to pass along to the clinician you spoke to.

The Attend Anywhere technology is very new to us, so we would also like to ask you a couple of questions about your experience of using this technology for your video appointment today.

Can you tell us if the information you were provided with prior to your video appointment was clear and helpful?

Yes
No
Don't know

Can you tell us approximately how long you had to wait for the video appointment to begin/for the clinician to join the video appointment from the actual time you were given for your video appointment?

Less Than 1 Minute
1 to 5 Minutes
6 to 10 Minutes
11 to 15 Minutes
16 to 30 Minutes
More Than 30 Minutes

And lastly, please use this space to tell us anything you’d like to add about using this type of technology; for example, was the visual connection good, could you hear and be heard nice and clearly?

Thank you for taking the time to let us have your feedback; we really appreciate it. The comments you have given will remain completely confidential however, if you have a particular issue that you would like us to respond to you on, please contact us - Email: esh-tr.PatientExperience@nhs.net

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Attend Anywhere - Feedback