We are improving how we contact patients and manage appointments across our services.
This work is part of our ongoing commitment to make it easier for you to receive updates, manage your appointments, and stay informed about your care.
What is changing?
Over the coming months, you may notice some changes in how we contact you.
For example, you may:
- Receive appointment more reminders by NHS App notification, text message, or email
- Be able to confirm or respond to appointments more easily
- Get updates about your care without needing to contact us
- Receive more information digitally instead of by post
You may also see messages or links referring to our Patient Hub, which is part of how we provide these updates.
When you are contacted via NHS App, text or email, please login as soon as possible to avoid getting further notifications and save us sending your letter in the post.
We will continue to provide letters and telephone support where needed.