Appointment Centre - Tel: 0300 131 4600
Monday to Friday - 8am to 6pm - Saturday - 9am to 12pm
Video consultations are a secure, convenient and cost-effective way to receive medical care without needing to visit the hospital.
They help minimise contact between patients and clinicians while maintaining the quality of care and accessibility for those in remote areas or with busy schedules. Furthermore, they enhance time efficiency and reduce the risk of spreading infectious diseases. We use a secure video platform called Accurx for these consultations.
If your video consultation is scheduled, you will receive an SMS text message (or email) from ‘NHS No Reply’ with a link to join the consultation. Ensure your mobile phone volume is turned on to hear the invite arrive.
Click the link in the text message or email to open Accurx in your browser
Run through technical checks to ensure your microphone and camera work
Your clinician will be waiting for you in the virtual consultation room
Device: A charged smartphone, tablet, or computer with a built-in camera and microphone.
Environment: A quiet, well-lit place where you will not be disturbed.
Internet Connection: A reliable internet connection – Wi-Fi is recommended to ensure call quality.
A one-to-one video call uses approximately 3MB of data per minute, similar to a high-definition FaceTime or Zoom call.
If Wi-Fi is not available and a mobile network is used, Accurx traffic will be charged like any other data traffic on your mobile plan. Any charges for exceeding your data allowances will be in accordance with your agreement with your network provider.
Accurx is compatible with Safari on iOS, Chrome on Android, and Chrome or Firefox on desktop
It does not work with Internet Explorer
If you experience any technical issues, inform your clinician immediately. The clinician may switch to a telephone call if necessary.
The clinician will discuss options for any further appointments, which may be in-person or via video
You will receive a letter with the outcome of the consultation and any next steps
Feedback is welcome to help improve the service
If you encounter issues, the Accurx website support page: Accurx Help Centre can provide assistance.
